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Contact Center

Contact Center
Contact centers increasingly play a crucial role in how organizations attract and retain customers. And contact centers increasingly come in more shapes and sizes than ever before.
 

NEC offers a wealth of products and services that help those who work on the front lines of a contact center to provide customers with superior service – whether that contact center be formally or informally structured, and whether it be an inbound, outbound, multimedia or blended contact center. Other NEC products and services help those who manage a contact center to analyze their center’s efficiency and identify how their center can contribute even more to the organization’s bottom line. NEC’s solutions address a contact center’s most critical business objectives – from speeding its ability to respond and measuring its performance, to enhancing customer satisfaction, increasing management effectiveness and fostering customer loyalty.

 

BASIC Contact Center (Starting at 5 agents with optional Unified Communications)

 
Solution Function

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UNIVERGE® Business ConneCT

All-in-one Operator and Contact Center solution which supports unified communications integration with NEC's UNIVERGE 3C software-based platform.

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UNIVERGE® SV8100 Automatic Call Distribution (ACD)

Cost-effective, entry-level Contact Center solution for the SV8100. 

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INFORMAL Contact Center (Rich Contact Center features with full Unified Communications)

 
Solution Function

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UCE Contact Center

Sophisticated UC and Contact Center functions for the SV8300 and SV8500.

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UNIVERGE® Business ConneCT

All-in-one Operator and Contact Center solution which supports unified communications integration with NEC's UNIVERGE 3C software-based platform.

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Enterprise Contact Center (Up to 2,000 agents + with multimedia Unified Communication needs)

 
Solution Function

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UCE Contact Center

Sophisticated UC and Contact Center functions for the SV8300 and SV8500.  (This will also work on the SV8300)

more

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UNIVERGE® Business ConneCT

All-in-one Operator and Contact Center solution which supports unified communications integration with NEC's UNIVERGE 3C software-based platform.

more

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