Contact Center

Contact centers increasingly play a crucial role in how organizations attract and retain customers. And contact centers increasingly come in more shapes and sizes than ever before.
 

NEC offers a wealth of products and services that help those who work on the front lines of a contact center to provide customers with superior service – whether that contact center be formally or informally structured, and whether it be an inbound, outbound, multimedia or blended contact center. Other NEC products and services help those who manage a contact center to analyze their center’s efficiency and identify how their center can contribute even more to the organization’s bottom line. NEC’s solutions address a contact center’s most critical business objectives – from speeding its ability to respond and measuring its performance, to enhancing customer satisfaction, increasing management effectiveness and fostering customer loyalty.

 

BASIC Contact Center (Starting at 5 agents with optional Unified Communications)

 

Solution		Function
more	UNIVERGE® SV8000 Series Automatic Call Distribution (ACD)	Cost-effective, entry-level Contact Center solution for the SV8100.	more
more	UC for Business-InUCB	Integrated Contact Center solution with  Presence and Unified Communications functionality.	more

 

INFORMAL Contact Center (Rich Contact Center features with full Unified Communications)

 

Solution		Function
more	UCB Contact Center	Robust UC and Contact Center functions for the SV8100, SV8300, SV8500 and Sphericall.	more
more	UCE Contact Center	Sophisticated UC and Contact Center functions for the SV8300 and SV8500.	more

 

Enterprise Contact Center (Up to 2,000 agents + with multimedia Unified Communication needs)

 

Solution		Function
more	UCB Contact Center	Robust UC and Contact Center functions for the SV8100, SV8300, SV8500 and Sphericall.	more
more	UCE Contact Center	Sophisticated UC and Contact Center functions for the SV8300 and SV8500.  (This will also work on the SV8300)	more

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