Comprehensive Management is designed for customers who do not have the skills or the time to perform remote troubleshooting and resolution, nor do they handle moves, adds and changes. They are extending their IT capabilities by utilizing NEC's remote expertise, tools and processes — as well as enjoying the potential savings the managed services can offer.

Single Point of Contact
Monitoring both the network infrastructure and communications systems, NEC can act as the customer's single point of contact, as well as escalate customer maintenance to third-party providers.

Leading IT Accreditations
NEC's managed services offerings are based on best practices, standards and technical expertise. Earning the accreditation under the MSPAlliance (MSPA) Managed Services Accreditation Program (MSAP) is a testament to the world-class managed IT services that NEC delivers to each customer engagement. The MSAP is the assurance that clients need that the accredited provider meets or exceeds the highest ideals of financial stability, facilities, managed services practices and customer satisfaction

Many of NEC's engineers and personnel have also obtained the Information Technology Infrastructure Library (ITIL) certification enhancing the scope of managed services expertise available through NEC. ITIL offers a framework of best practices to facilitate the delivery of high quality IT services, and outlines management procedures that help businesses achieve high financial quality and value from IT operations.

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