Consulting & Integration Services
A True Systems Integrator.
NEC’s team certified engineers and technical professionals have expertise with a number of third-party systems and vendor-agnostic environments. As a true systems integrator, NEC is capable of delivering powerful communications and IT solution that meet the specific demands of our customers. We offer:
- NEC Installations: Take advantage of NEC’s decades of expertise for flawless NEC hardware installation and upgrades.
- Cisco Installations: NEC’s Cisco-certified engineers employ best practices to ensure implementations go as planned.
- Multi-vendor Installations: NEC routinely conducts complex, multi-vendor installations and has the expertise to ensure deployments are completed on time and within budget.
Other custom development and integration services include:
Role-based communications: NEC’s approach to enterprise technology places people at the center of business communications, based on the roles they play within the organization. We then unify the technology and business processes to make employees more productive and companies more efficient.
- Unified communications: NEC builds upon our experience as a leader in unified communications to create customized solutions that maximize employee productivity and deliver optimized results.
- Vertical solutions: NEC tailors solutions to respond to the needs of specific vertical segments like healthcare, government, hospitality, retail and education.
- Mobility: NEC possesses the expertise to seamlessly extend UC to mobile devices. We can integrate mobility solutions into any UC implementation including the provisioning of dual-mode Wi-Fi/cellular devices to provide a unified user experience.
Advanced Applications: NEC’s Advanced Application Solutions team designs custom applications and plug-ins, as well as voice portals, alerts, and fax tools, to increase user productivity and customer satisfaction. Custom applications include:
- Contact center/IVR integration: rapidly develop add-on applications to improve productivity and management within the contact center for the contact center to get features like smart routing, enhanced visual queuing and custom report.
- CRM & reporting: Install NEC computer-telephony integration (CTI) applications and CRM to ensure seamless knowledge transfer and uninterrupted customer service.
- XML applications: Create customized XML application to maximize benefit from your LCD touch-screen phones to increase employee productivity and efficiency.
- Third-party applications: NEC engineers employ best practices to ensure seamless integration of multiple hardware and software applications from a variety of vendors.
NEC Services Lifecycle
Ready to chart a course to success? NEC Can be your navigator. We have experts in everything from IP Telephony and Unified Communications to remote managed services, wireless networks, and security.
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