The Essential Management solution is designed for customers who have skilled resources to perform system moves and modifications but lacks the time to manage remote troubleshooting thru resolution. They need to augment their current operations by utilizing NEC's proactive monitors, remote troubleshooting through problem resolution and dispatch capabilities when onsite attention is required.

The Comprehensive Management solution was designed for customers who lack both the skills and the time to remotely perform troubleshooting and resolution, nor do they traditionally handle any moves, additions or changes to their storage solution. They require a natural extension to their IT capabilities and do so by utilizing NEC's remote expertise, tools and processes ? and benefit from the potential savings this managed service can offer.

Single Point of Contact
Monitoring either the entire network infrastructure and or just a select few systems, NEC can act as the customer's single point of contact, as well as an escalation point for maintenance to its customer's third-party providers.

Leading IT Accreditations
NEC's managed services offerings are based on best practices, standards and technical expertise. Earning the accreditation under the MSPAlliance (MSPA) Managed Services Accreditation Program (MSAP) is a testament to the world-class managed IT services that NEC delivers to each customer engagement. The MSAP is the assurance that clients need that the accredited provider meets or exceeds the highest ideals of financial stability, facilities, managed services practices and customer satisfaction

Many of NEC's engineers and personnel have also obtained the Information Technology Infrastructure Library (ITIL) certification enhancing the scope of managed services expertise available through NEC. ITIL offers a framework of best practices to facilitate the delivery of high quality IT services, and outlines management procedures that help businesses achieve high financial quality and value from IT operations.