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NEC’s National Technical Support Center (NTAC) provides end-to-end support services to direct-purchase customers as well as authorized NEC dealers. From design and implementation to integration, maintenance and network upgrades, the NTAC provides support for every aspect of our customers’ information and communications networks.
The NTAC’s experienced technical and account support teams help protect customers’ technology investments and keep their business running 24 hours a day, seven days a week.
Technical Support: NEC engineers provide expert technical assistance with a wide range of issues, from troubleshooting and hardware replacement to third-tier escalation support.
Account Support: NEC representatives help direct-purchase customers with all areas of contract maintenance including service-level upgrades, contract renewals and revisions.
NTAC’s Customer Connection online tool is a convenient way for customers to access account and product information, initiate support requests, view status of open cases, send emails to the Customer Service team and more.
The RESOLVE PLUS Program provides customers with direct access to NTAC for engineering support for NEC platforms. The program also provides support for software applications through NEC’s Software Assurance Program.
Information about dealer and partner training support and resources can be found in the Dealer/Partner support section of this website.