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Microwave Radio Systems: Engineering and Customer Support
NEC is continuously upgrading the capabilities of existing systems to their absolute peak of efficiency. Our management philosophy is being proactive to innovation, which ensures that the right idea is implemented at the right time.

Not only that, in order to satisfy and comply with the needs of each customer, NEC's commitment in a project includes everything from planning to implementation down to complete customer support such as testing, training, operation and maintenance.

We don't wash our hands off the project after the hardware has been installed, and we follow through with comprehensive hands-on services. This on-going support assures the customer of a better service and a stable system.

Years of experience as a world leader in communications mean that NEC offers the finest designs for new systems, as well as logistics support for the existing systems. Whatever your needs are, you can count on NEC's worldwide reputation for reliable and proactive customer service.
 
System Design Consultation
Detailed assessment of customer's requirement
Design proposal with the customer including future expansion plan
Link analysis or path profiling and system availability with calculation
NMS design
Site Survey
Evaluation of site location plan considering the line of site of microwave path
RF interference analysis
Antenna height and location
Local regulation review
Consultation of frequency coordinatio
Equipment Manufacturing
Intensive assembly at advanced manufacturing lines which are reliably controlled for high quality equipment.
Factory Testing
Quality inspection test ensuring to meet customer's requirements
Delivery
Delivery to customer-specified places utilizing powerful and safe logistics support
Civil Works
Site construction including access road, tower election, etc. by highly qualified local contractor
Installation and Testing
Equipment installation and testing by highly qualified engineers
Commissioning
Ensures excellent performance
Meets design specification
Maintenance Support
Regional and local support centers
Training
On-site and class room training to impart the knowledge to customer's staff enabling them to be efficient in operating the equipment.
Covers equipment and system operation as well as guide to troubleshooting and maintenance
Professional Support
Network Enhancement / Optimization
Performance Monitoring / Analysis
DCN Design

Microwave Radio eHelpdesk
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   Technical Assistance by phone
1-888-204-4595 (24 Hour Assistance) Experienced engineers are both available and on-call 24 hours a day for technical assistance on NEC furnished equipment.
 
After Business Hours (5pm - 8am EST) Please leave your name, telephone number, company name and type of equipment with the operator, and indicate whether this is an emergency or a call for routine assistance. Emergency calls will be returned within 15 minutes and routine calls will be returned next business day.

NEC's Worldwide Deployment
NEC is an leading company in the development, manufacturing and marketing of wireless radio solutions in the world since 1970s. We have delivered our Wireless Communications systems to over 140 countries.

Service in over 140 countries

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