Don't Just Meet Customer Expectations
When seeking assistance, customers want more than a voice on the end of the line. They want fast, appropriate and attentive support conveniently delivered.
With NEC UNIVERGE BLUE® ENGAGE cloud contact center services, your customer call center experiences become effortlessly exceptional.
- Synchronized call routing ensures direct and suitable handling
- Interactive voice response wizards and prompts support self-managed servicing
- Multi-channel connectivity guarantees optimum accessibility and responsiveness
- Sentiment tagging and keyword/phrase search increase customer understanding
- Broad, intuitive access to vital information and resources promote attentive and useful agent support
- Call monitoring identifies service gaps and training needs
These are just some of the advantages UNIVERGE BLUE ENGAGE can deliver.
Make every customer experience a satisfying one.
Clearing The Way For Convenient Travel
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