InControl Call Reporting

A communications analytics call reporting system
for non-ACD calls

Detailed Insight

With NEC's InControl Call Reporting solution for our UNIVERGE® SV9100 and SL2100 communications platforms,
smaller-sized organizations can more effectively track productivity and improve future call usage.

A wizard-based interface makes configuring and creating targeted reports easy
while at-a-glance reporting delivers ready access to overall system usage, caller experiences as well as quick analysis of department, group or user-level call history, activities and trunk utilization.

Added Potential

InControl also seamlessly integrates with NEC’s Contact Center reports,
eliminating the need to jump from one application to another to view an additional set of company reports.

InControl reports and Contact Center reports for ACD calls run from the same easy-to-use interface when NEC's SMB communications platforms are licensed for both. Integration is accomplished through simple licensing. Plus no additional hardware is required to add Contact Center reports to InControl.

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