As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
A communications analytics call reporting system
for non-ACD calls
With NEC's InControl Call Reporting solution for our UNIVERGE® SV9100 and SL2100 communications platforms,
smaller-sized organizations can more effectively track productivity and improve future call usage.
A wizard-based interface makes configuring and creating targeted reports easy
while at-a-glance reporting delivers ready access to overall system usage, caller experiences as well as quick analysis of department,
group or user-level call history, activities and trunk utilization.
Runs on-demand or scheduled reports with flexible configuration options.
Captures most call activity within an organization such as inbound and outbound call volume, total calls, duration of calls
and average duration of calls and much more.
No client required to install as it is accessible using any browser compatible device.
InControl also seamlessly integrates with NEC’s Contact Center reports, eliminating the need to jump from one application to another to view
an additional set of company reports.
InControl reports and Contact Center reports for ACD calls run from the same easy-to-use interface when NEC's SMB communications platforms
are licensed for both. Integration is accomplished through simple licensing. Plus no additional hardware is required to add Contact
Center reports to InControl.