IP/Digital Call Logger

A total solution for call recording, documentation and agent evaluation

IP/Digital Call Logger

Broad Coverage

IP/Digital Call Logger provides an effective way to improve an organization's level of service and to increase return on investment through the information it provides.

Comprised of IP/Digital desktop units, multiple IP licenses with backoffice software for IP recording, stackable 4-port digital call logging with backoffice software and three pieces of software (IP/Digital Manager, IP/Digital Archiver and IP/Digital Reporter)
these solutions work together to offer a comprehensive call recording and agent evaluation package suitable for enterprises of all sizes.

Tailored Operations

The IP/Digital Call Logger can be personalized to automatically record all calls or manually controlled to only record selected conversations.
All recordings have full-digital sound quality and are stored on the local PC or network server rather than the telephone system.

Core Deliverables

Requires no additional power source or wiring to function.

Monitors any combination of IP or digital extensions on a server.

Customizable call sharing forms use sophisticated weighting criteria for an emphasis on the most critical business areas.

Allows users to manage calls and work with recordings from anywhere on the network.

Grading modules help supervisors set key parameters for agent performance.

Key Features

  • Hardware and software components provide recording solutions for businesses of any size.
  • Desktop units offer a plug-and-play solution for call recording, storage and management.
  • The 4-port digital call logging unit monitors four IP and digital connections.
  • IP/Digital manager and IP/Digital reporter supplies quick, easy access to important archived calls.
  • IP/Digital reporter delivers top-level supervisor monitoring, reporting and an agent grading package.
  • IP/Digital call logger is compatible with the latest NEC communications servers.


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