As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
A cost efficient networked contact center solution
Manageability Plus Savings
Ideal for smaller groups of agents that are dispersed remotely or on-site,
NEC's Agent Anywhere provides the ability to connect contact center representatives as if in one physical location.
By using NEC's FUSION-call control signaling protocol, Agent Anywhere brings functionality and provides connectivity without the need
to invest in location-based call distribution hardware and software.
Agent Anywhere offers
A flexible work environment that fosters agent responsiveness while making agent location irrelevant.
An alternative to costly and complex full-scale networking call distribution systems.
Lower maintenance cost as less to manage.
Eliminates the need and cost of redundant equipment.
When Agent Anywhere is used with NEC's UC Automatic Call Distribution, our UNIVERGE® SV9500 communications platform can provide
centralized computer-telephony integration (CTI) and administration for a network of local and remote agents.
Agent Anywhere can also effectively integrate with NEC's Global Navigator to allow for a single view of caller activity of all
networked agents regardless of location and provide such useful information as number of calls in queue, queue wait times, available
agents and duration of calls.
Explore These Options Further
Allows supervisors to track agent performance and review call activity across multiple touch points. Explore
A feature-rich communications platform that integrates unified messaging, voicemail and mobility features for geographically distributed organizations. Explore
UC Automatic Call Distribution
Ensures calls get handled effectively and in the shortest amount of time possible by directing them to the most appropriate resource available. Explore