Global Navigator

An agent performance and call activity management system

Global Navigator

Greater Oversight

NEC's Global Navigator brings transparency to contact centers by recording the activity of calls, tracking the productivity of agents and helping to coordinate personnel scheduling.

Global Navigator is capable of supporting a single contact center
or providing needed insight across several networked call center operations.

Global Navigator offers

  • Insight that measures and reports the performance of individual agents, agent groups, trunks and trunk groups.
  • Real-time performance data for prompt action based on actual data views.
  • Virtually unlimited online data storage for instant access to historical call information for planning and training purposes.
  • Open access database tables and statistics for easy database integration.

Modified Versions

Global Navigator for Small Midsize
Businesses

Ideal for smaller-sized organizations with a single call center operation.

Global Navigator for
Enterprise

Ideal for larger-sized enterprises that operate over a single or multiple call center operation.

Global Navigator
MIS

Provides contact center call activity and performance tracking.

Added Capabilities

Global Navigator integrates with other NEC UC enterprise contact center solutions to dramatically increase agent productivity and to also meet a contact center's evolving needs, such as:

UC Automatic Call Distribution
Ensures calls get handled effectively and in the shortest amount of time possible by directing them to the most appropriate resource available.
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UC Interactive Voice Response
Offers customers a choice in how to connect and be contacted so agents can deliver exceptional service.
Explore


Questions?

What efficiencies can NEC Global Navigator bring to your contact center?

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Flexible financing
from NEC Financial Services

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