As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
Equipping contact center agents with UC productivity boosting tools
NEC's UC Agent is a unified communications (UC) desktop application for the contact center
that combines the capabilities of our UC Desktop Client and the UC for Enterprise Contact Center suite of applications.
UC Agent improves agent productivity, business responsiveness and customer satisfaction by equipping contact center personnel with such
responsive tools as intuitive call control, instant messaging and conference management.
The UC Agent offers
Prioritization of contact center calls based on call volume, customer and campaign promotion.
Agents with real-time status and availability of colleagues.
The opportunity to perform non-contact center duties during low call volumes.
Administrators/supervisors with the ability to set permissions for each individual agent.
Queue-specific stats and information directly to agents' desktops.
Call routing to the most appropriate department faster.
Conversion of non-contact center staff into call agents during unexpected call spikes.
Related Solution - UC Desktop Client
Enables users to effectively manage multiple communications through a single, intuitive user interface.