As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
UC Automatic Call Distribution (CallCenterWorX®-ACD)
Improved management for more responsive call center experiences
Speed & Effectiveness
UC Automatic Call Distribution (UC ACD) from NEC helps contact centers operate more efficiently by promoting quicker and more attentive
Adaptive, customizable features help to ensure calls get handled in the shortest amount of time possible by directing them to the most
appropriate resource available resulting in fewer dropped calls and greater caller satisfaction.
NEC's UC ACD offers
Smart direct routing for faster and more appropriate attention; right sized based on available resources.
Pre-specified queuing for purpose-based call management.
Prioritization of calls based on longest idle time and time of day.
Multi-split functionality to rapidly adapt to changing work conditions and caller activity.
An easy-to-use graphical user interface that makes routing adjustments simple and provides online help as needed.
UC ACD integrates with other NEC UC enterprise contact center solutions to dramatically increase agent productivity and to also meet a contact
center's evolving needs, such as:
Allows supervisors to track agent performance and review call activity across multiple touch points. Explore
Provides call center agents access to tools and unified communications features right on their desktop. Explore
Enables networked yet dispersed agents to function and operate as if in one centralized location. Explore
UC Interactive Voice Response
Offers customers a choice in how to connect and be contacted so agents can deliver exceptional service. Explore