As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
A multi-tool application for customized caller handling
Caller Centric Service
NEC's UC Interactive Voice Response (UC IVR) is a robust software-based contact center solution.
A range of service-based applications allow callers to navigate and interact with a company's call center while allowing agents to
respond based on the decisions that callers make.
UC IVR offers
Advanced call forwarding including location and caller identification routing, customized announcements and repeat verification.
Auto-attendant applications that include multi-level and multi-lingual menu options and advance caller notifications.
Callbacks from immediate and scheduled to web-based contact options.
Wait time announcements such as estimated time to answer and place in queue.
NEC's UC IVR After Call Survey is an application that gives customers the opportunity to share feedback on their interaction with call
center agents, providing valuable insights into a contact center's performance.