UC Interactive Voice Response (QueWorX®)

A multi-tool application for customized caller handling

UC Interactive Voice Response

Caller Centric Service

NEC's UC Interactive Voice Response (UC IVR) is a robust software-based contact center solution.

A range of service-based applications allow callers to navigate and interact with a company's call center while allowing agents to respond based on the decisions that callers make.

UC IVR offers

  • Advanced call forwarding including location and caller identification routing, customized announcements and repeat verification.
  • Auto-attendant applications that include multi-level and multi-lingual menu options and advance caller notifications.
  • Callbacks from immediate and scheduled to web-based contact options.
  • Wait time announcements such as estimated time to answer and place in queue.

Performance Feedback

NEC's UC IVR After Call Survey is an application that gives customers the opportunity to share feedback on their interaction with call center agents, providing valuable insights into a contact center's performance.

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Added Capabilities

UC ACD integrates with other NEC UC enterprise contact center solutions to dramatically increase agent productivity and to also meet a contact center's evolving needs, such as:

UC Automatic Call Distribution
Ensures calls get handled effectively and in the shortest amount of time possible by directing them to the most appropriate resource available.
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UC Agent
Provides call center agents access to tools and unified communications features right on their desktop.
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Global Navigator
Allows supervisors to track agent performance and review call activity across multiple touch points.
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Workplace Optimization
Delivers a comprehensive suite of applications to record, effectively manage and analyze call center productivity.
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Questions?

How can UC IVR improve your caller experiences?

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