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Contact Center

Contact Center
Contact centers increasingly play a crucial role in how organizations attract and retain customers. And contact centers increasingly come in more shapes and sizes than ever before.
 

NEC offers a wealth of products and services that help those who work on the front lines of a contact center to provide customers with superior service – whether that contact center be formally or informally structured, and whether it be an inbound, outbound, multimedia or blended contact center. Other NEC products and services help those who manage a contact center to analyze their center’s efficiency and identify how their center can contribute even more to the organization’s bottom line. NEC’s solutions address a contact center’s most critical business objectives – from speeding its ability to respond and measuring its performance, to enhancing customer satisfaction, increasing management effectiveness and fostering customer loyalty.

 

BASIC Contact Center (Starting at 5 agents with optional Unified Communications)

 
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UNIVERGE® Business ConneCT

All-in-one Employee, Operator and Contact Center unified communications suite for NEC's UNIVERGE 3C and UNIVERGE SV9300 communications platforms.

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UNIVERGE® SV8100 Automatic Call Distribution (ACD)

Cost-effective, entry-level Contact Center solution for the SV8100.

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UNIVERGE® SV9100 Contact Center

Handle high call volumes with a minimum number of resources to enhance productivity and improve customer service.

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UNIVERGE® Cloud Services Contact Center

Efficiently handle all customer communication channels with NEC's UNIVERGE Cloud Services Contact Center.

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Workforce Optimization and Recording Suite

A powerful, comprehensive suite of applications for recording, 360° quality management, workforce management and analytics that easily integrates with all of NEC’s communications platforms and contact center solutions from dvsAnalytics.

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INFORMAL Contact Center (Rich Contact Center features with full Unified Communications)

 
Solution Function

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UCE Contact Center

Sophisticated UC and Contact Center functions for the UNIVERGE SV9300/SV8300 and SV9500/SV8500.

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UNIVERGE® Business ConneCT

All-in-one Employee, Operator and Contact Center unified communications suite for NEC's UNIVERGE 3C and UNIVERGE SV9300 communications platforms.

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TeamQ for UNIVERGE UM8700

Informal contact center solution that enables the effective management of calls and facilitates collaboration among workers in multiple offices and remote locations - a simple, easy add-on to NEC’s UNIVERGE UM8700.

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UNIVERGE® Cloud Services Contact Center

Efficiently handle all customer communication channels with NEC's UNIVERGE Cloud Services Contact Center.

more

more
Workforce Optimization and Recording Suite

A powerful, comprehensive suite of applications for recording, 360° quality management, workforce management and analytics that easily integrates with all of NEC’s communications platforms and contact center solutions from dvsAnalytics.

more
 

UC for Enterprise Contact Center (for up to 2,000 agents with multimedia needs)

 
Solution Function

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UCE Contact Center

Sophisticated UC and Contact Center functions for the UNIVERGE SV9300/SV8300 and SV9500/SV8500.

more

more
UNIVERGE® Business ConneCT

All-in-one Employee, Operator and Contact Center unified communications suite for NEC's UNIVERGE 3C and UNIVERGE SV9300 communications platforms.

more

more
UNIVERGE® Cloud Services Contact Center

Efficiently handle all customer communication channels with NEC's UNIVERGE Cloud Services Contact Center.

more

more
Workforce Optimization and Recording Suite

A powerful, comprehensive suite of applications for recording, 360° quality management, workforce management and analytics that easily integrates with all of NEC’s communications platforms and contact center solutions from dvsAnalytics.

more

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