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Global Navigator

Global Navigator

Ensures maximum productivity from several networked contact centers.

Global Navigator (GNAV) is a management information system that records the activity of calls, tracks the performance of agents and coordinates the scheduling of personnel. But it goes one step further by performing those and other vital tasks either for one call center or multiple call center operations.


With Global Navigator:


  • Manage a single contact center or multiple networked centers
  • Improve agent performance and productivity through call activity tracking and reports
  • Measure and report on the performance of
    • individual agents
    • agent groups
    • teams
    • pilots
    • trunks
    • trunk groups
  • Use the real-time data it provides to react instantaneously to status changes
  • Custom create the display through the new Real-time screen functionality
  • Access historical call information through the virtually unlimited online storage of data it provides
  • Use GNAV Pro-ENT User/Client or GNAV Pro-SMB User/Client, the visual desktop interface, to provide contact center data to managers and supervisors

Global Navigator for Enterprise and Global Navigator for Small/Medium Business offers multiple configurations, making it possible to select the one that most closely meets the specific needs of a contact center. And because it offers a modular design and software-based licensing, either Global Navigator version can easily be scaled as contact center requirements grow.


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