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TeamQ™ for the UNIVERGE UM8700

TeamQ™ for the UNIVERGE UM8700

The ideal solution for informal contact centers with up to 250 agents, to effectively manage their calls and provide excellent customer service.

Workforces are becoming more mobile. TeamQ™ is a new informal call center solution that facilitates collaboration among next-generation workers, and supports today’s agile teams. From IT help desks, technical support groups, sales support and service departments, to hospital administrators and university staff—these employees are often located and working remotely; fielding calls, juggling projects and making key decisions. TeamQ is an easy, cost effective way to provide your team with the vital call center capabilities they need to manage their calls.

 

Supporting up to 250 agents, the TeamQ dashboards empower your workers to actually control their calls and workflows. With TeamQ, your Agents can:

 

  • View all calls in the queue
  • Decide which call to pull first
  • Indicate when the call is done
  • Reserve a call
  • Redirect a call
  • Decide when they’re ready to take their next call

TeamQ puts your team in control, even if they are mobile. Calls can be delivered to any device including desk phones, mobile, and softphones.

 

TeamQ is a collaborative contact center solution that is cost effective, delivers high ROI and is a simple, easy add-on to your UNIVERGE UM8700.

 

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