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UC for Enterprise Contact Center

UC for Enterprise Contact Center

The ideal solution for high-traffic contact centers that want to provide excellent customer service.

UC for Enterprise (UCE) Contact Center is a suite of products and services that help contact center personnel more efficiently manage all forms of contact – from phone calls, and e-mails, to web chats.

 

Designed specifically for NEC’s UNIVERGE SV9300/ SV8300 and SV9500 /SV8500 communications platforms, UCE Contact Center offers a full set of unified communication tools as well as rich contact center features. Those features can bring greater productivity to either a large single site or up to 50 sites networked via NEC’s Common Channel Inter-Office Signaling. It supports up to 2000 agents at a single site, and up to 2,500 agents at between 2-50 sites with MultiNode and/or Network ACD .

 

UCE Contact Center is exceedingly modular and scalable. Purchase it for a medium-sized contact center and easily expand it as agent population increases. Start with a few basic features, and add more advanced options as needed.

 

With UCE Contact Center, enterprises find they can generate:

 

  • Shorter response time
  • Fewer abandoned calls
  • Lower operating costs
  • Increased revenues
  • More first call resolutions
  • Higher customer satisfaction

 

 

Contact Routing, MIS, Geographic Distribution & Networking Module & Ancillary Applications

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UC Automatic Call Distribution (CallCenterWorX® – ACD)
Automatic Call Distribution software that helps contact centers of all sizes manage shifting traffic patterns, seasonal changes and agent turnover.

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UC Multimedia (ContactWorX®)
A module that helps contact centers empower their agents to serve customers by phone, e-mail, fax and even web-based chat.

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Global Navigator
A management information system supervisors can use to track agent performance and review call activity across multiple networked contact centers.

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UC Agent
UC Agent provides call center agents with call center functions and unified communication features, right on their desktop.

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Agent Anywhere®
The perfect solution for those companies that have small groups of agents in various locations and do not require a full-scale networking solution for those agents.

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UC Interactive Voice Response (QueWorX®)
A multi-tooled module that provides customers with choices for contacting and being contacted by call center agents—and assists agents in delivering exceptional service.

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