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UC Multimedia (ContactWorX)

UC Multimedia (ContactWorX)

The perfect solution for contact centers to provide outstanding customer service-no matter how a customer might reach out.

UC Multimedia (UC MM) gives customers a variety of media types to choose from to initiate inquiries, including web-based chat, email and voice. And its integration with UC Automatic Call Distribution (CallCenterWorX® - ACD) gives contact center teams the tools to be true multimedia agents. That integration also enables the establishment of criteria for how incoming inquiries get routed no matter how those inquiries arrive.


UCE Multimedia:


  • Enables agents to communicate with customers using any combination of voice, e-mail and live chat
  • Increases revenues by reducing call – and shopping cart –abandonment
  • Integrates well with other UC Contact Center features, such as caller prioritization, contact prioritization, queue time announcements and queue depth announcements
  • Scales to meet contact center’s future needs
  • Optimizes contact center’s performance
  • Increases customer satisfaction

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