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UC IVR After Call Survey

UC IVR After Call Survey

The UC IVR After Call Survey gives customers the opportunity to share feedback on their interaction with your agents, providing valuable insights into how to improve caller satisfaction.

Prior to connecting with a contact center agent, your customers are offered the choice to participate in an automated survey at the conclusion of their call. If accepted, the system will later prompt customers with customized questions about their experience, and customers respond by simply using their telephone key pad.

 

The survey provides your contact center managers with valuable customer satisfaction information to help improve contact center productivity, identify an area of concern before it may become a serious issue, and to provide relevant and effective customer service, all essentials to achieving your business goals.

 

The UC IVR After Call Survey application:

 

  • Provides an accurate picture of your customer satisfaction level
  • Gives you a cost-effective way to increase agent awareness and promotes outstanding customer service with every call
  • Ensures your training program is targeting real customer concerns, when curriculum is customized based on survey results
  • Stores survey information for reporting, and provides data for measuring successful contact center interaction
  • Helps you meet and exceed your business goals by driving effective customer service

The UC IVR After Call Survey is a separately licensed module and available only using the SIP (Dialogic HMP) UC IVR option.

 

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