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All-in-one Employee, Operator and Contact Center Unified Communications suite for NEC's UNIVERGE 3C and UNIVERGE SV9300 communications platforms.
UNIVERGE Business ConneCT (BCT) is an intuitive suite that will optimize your workforce, improve customer satisfaction levels, increase overall productivity, all while streamlining scalability through added licensing and reducing operator costs. It is a proven solution that enables your employees, operators and agents to communicate more efficiently and effectively.
It includes call control, presence, instant messaging, operator and directory services, as well as a comprehensive contact center.
UNIVERGE Business ConneCT: