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UNIVERGE® Business ConneCT

UNIVERGE® Business ConneCT

All-in-one Employee, Operator and Contact Center Unified Communications suite for NEC's UNIVERGE 3C and UNIVERGE SV9300 communications platforms.

UNIVERGE Business ConneCT (BCT) is an intuitive suite that will optimize your workforce, improve customer satisfaction levels, increase overall productivity, all while streamlining scalability through added licensing and reducing operator costs. It is a proven solution that enables your employees, operators and agents to communicate more efficiently and effectively.

 

It includes call control, presence, instant messaging, operator and directory services, as well as a comprehensive contact center.

 

UNIVERGE Business ConneCT:

 

  • Provides Employees with the communications tools they need to stay connected and the flexibility to be reached anytime, anywhere
  • Gives agents control over how to be contacted via device of their choice
  • Allows agents/operators to dynamically switch between various roles as needed
  • Enables an organization/employees to communicate more efficiently and effectively
  • Improves call handling capabilities which results in increased customer satisfaction
  • Provides an intuitive user interface that is easy to learn and use
  • Scales easily for future growth and is easy to install, manage and use
 

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