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Handle high call volumes with a minimum number of resources to enhance productivity and improve customer service.
Smart Communications for Small and Medium Businesses
Designed specifically to work on NEC’s UNIVERGE SV9100, the embedded Contact Center’s unique integration is the result of a voice processing system merging with a communications system. It helps improve customer service and agent productivity by intelligently routing calls based upon criteria you provide, such as the inbound line on which a call is received, the line that has the longest idle or the time of day the call is received.
The SV9100 Contact Center offers:
Why SV9100 Contact Center: