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NEC Maintenance & Support

NEC Maintenance & Support
Mission-critical communications and IT applications require high availability.

 

Having reliable, timely support is essential to for uninterrupted business operations. NEC provides complete Maintenance and Support Services that help companies maximize their technology investments for optimal business value.

NEC Maintenance and Support Services offer the following benefits:

 

  • Quick remote and onsite response for minimal network interruption & repair time
  • Expert diagnostic & issue resolution by certified technicians and engineers
  • Cost-effective service agreements for lower total cost of ownership
  • Access to the most current features and capabilities

 

NEC provides maintenance and support services based on best practices, standards and technical expertise. These services include:

 

Maintenance and Support for NEC Communications Platforms

NEC provides complete, yet flexible maintenance and support options to meet the needs of every NEC customer.

 

  • Software Assurance to proactively ensure that network equipment and applications are always current, eliminating version and patch control issues.
  • Remote Technical Assistance to get access to NEC’s skilled technical experts who are readily available to address any issues with network infrastructure and applications.  
  • Advanced Hardware Replacement for onsite support or depot repair to rapidly repair or replace hardware and related equipment.
  • Onsite Services for easy access to certified professionals who quickly and efficiently address network issues for minimal network interruption and repair time.

 

Maintenance and Support for Cisco Solutions

NEC has the knowledge and expertise to implement, manage and maintain Cisco solutions. As one of the very few CISCO Gold partners, NEC offers maintenance and support services that to seamlessly integrate CISCO solution both now and in the future.

 

Cisco Solutions Maintenance & Support

 
Solution Function

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NEC Secure™

NEC Secure is the solution of choice for enterprises seeking individualized, expert support for Cisco networking products.  Backed by the vast experience of certified network professionals, NEC Secure takes the complexity out of network maintenance, so business operations continue as usual.

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NEC Secure Plus™

Maximize your IT resources with NEC Secure Plus maintenance and monitoring services. NEC Secure Plus provides exceptional coverage through remote technical support, parts replacement, remote hardware monitoring, device diagnostics and more.

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NEC Secure Advantage™

NEC Secure Advantage takes maintenance to the next level, with even more dedicated support, an assigned primary and secondary engineer and a contract relationship manager. NEC Secure Advantage also offers critical patch and software release management and enhances support by managing even more of the maintenance process.

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Cisco® SMARTnet®

NEC offers Cisco SMARTnet technical support, which provides IT staff with direct, anytime access to Cisco technical assistance and resources.

 

NEC Services Lifecycle

 
Solution Function

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NEC Services

Ready to chart a course to success? NEC Can be your navigator. We have experts in everything from IP Telephony and Unified Communications to remote managed services, wireless networks, and security. 

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