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Orchestrating a brigher world

USA

nMaintain™

Maintaining network hardware, unified communications and software requires expertise, advanced certifications and a significant commitment of time. NEC can help maximize IT resources with nMaintain, a maintenance program which provides support for Cisco networking products delivered by NEC.

Overview

NEC nMaintain services offer flexible features and service options for Cisco products to improve responsiveness, resolve equipment issues and maximize investment in hardware and software whether purchased from NEC or directly from Cisco.

 

How can nMaintain solutions improve your Cisco hardware and software investments?

 

Exceptional Support

nMaintain services provide support for Cisco products through parts replacement as well as remote, on-site and software support. As a longtime Cisco Gold partner with multiple Advanced Technology specializations, NEC has consistently achieved high customer satisfaction ratings for its Cisco support. The professionals at our centralized technical assistance center can provide expert diagnosis and resolution of your equipment issues.

 

Quick Remote and On-Site Response

Using nMaintain solutions can help minimize network interruption. Our centralized technical assistance center, which is staffed by CCIE and other Cisco certified network professionals, maintains a target service response time of less than 30 seconds, helping to ensure a quick resolution to a network interruption.

 

Single Point of Contact for Escalation and Resolution

nMaintain services go beyond standard support to provide customers with a single point of contact for both technical and management escalations. Issues can be resolved seamlessly without you having to keep track of multiple contacts.

 

Real-time Access to Network Information

NEC’s Customer Connection web portal provides 24/7 access to network information, so we are always available to provide the help that you need.

 

Services to Support Specific Needs

We also offer contract services, including:

  • Contract consolidation
  • Co-termination of contracts
  • Technical phone and e-mail assistance
  • Access to on-line resources
  • Troubleshooting & parts
  • Contract conversion
  • Spot-level upgrades replacement
  • On-site response
  • Technical and management escalation
  • Contract administration

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