Better security with facial recognition

Enhance Patient Interactions & Experience

Swift and efficient handling of high call volumes by healthcare providers contributes to providing an enhanced patient experience through personalized interactions and reduced wait time. The ability to direct inquiries based upon criteria and rules allows calls to be distributed to personnel that are available and have the skills to respond to questions. Often patients have similar inquiries which can be handled with automated systems to reduce queue wait times. NEC's contact center and attendant solutions work to deliver highly attentive front line support.

Support Remote Patient Care

Extending patient care is achievable with such long-distance services as telediagnosis, telemonitoring, self-monitoring and e-prescriptions. NEC's video conferencing solutions also help expand facility services to offsite and remote locations so dispersed team members can connect more seamlessly. In addition to promoting knowledge sharing and information in real time, video communications can help reduce travel costs, increase productivity, promote faster decision making, build value-based service models and increased care collaboration. Before video conferencing is used within a healthcare setting, checking compliance with HIPAA requirements is of vital importance to avoid potential violations.

Promote Patient Wellbeing

Healthcare facilities can become overwhelmed trying to deliver care to patients with many alerts, messages, calls, notifications and other distracting communications. NEC's unified messaging solutions help to ensure that the right information, alerts and messages are only sent to the assigned personnel to reduce alarm fatigue and help create environments where patients are delivered focused care without distraction.