To differentiate a venue from the competition, whether a single or multi-property operation, depends on consistently delivering high-quality service that meets, if not exceeds, guest expectations. Truly responsive organizations engage with guests prior to arrival, through the duration of a stay and even after departure with such practices as customer satisfaction assessments, social media canvassing and guest loyalty programs. NEC with its extensive offering of hospitality-specific solutions can help to cultivate guest satisfaction and create an atmosphere that they want to return to.
Hotel lobbies, event registration areas and port-of-call gangplanks are a few examples of high-traffic hospitality areas that warrant fortified safety and security. However, such oversight must be achieved without obstructing or impeding area activity or becoming overtly obvious to avoid possibly worrying travelers and guests. NEC’s high-tech identification matching technology works non-invasively to deliver greater situational awareness to identify potential problems or threats, but also VIP clients or situations that could benefit from direct assistance. Deployment makes proactive and preventive responses possible to better secure and manage these and other high traffic areas. Our emergency notification systems can help to elevate response time by notifying assigned personnel and local authorities if or when an incident occurs and whether it is isolated or widespread.
Hospitality organizations can’t afford downtime, not when it impacts operations and guest visits. Business continuity is the basis for positive guest experiences that help to drive occupancy and room rates as well as promote revenue performance. Whether it is NEC’s high availability infrastructure or high availability unified communications, our integrated and highly reliable ecosystems can work to preserve a connected environment by preventing disruptive and lengthy interruptions. By safeguarding the guest experience, it can be business as usual with visitor dissatisfaction averted and damage to a brand’s reputation prevented.
To achieve optimal cost efficiency, hospitality organizations are increasingly looking to sustainable business practices as a viable answer. Whether energy and water conservation or reducing waste through recycling efforts, the goal is to reduce use while sustaining and where possible enhancing the guest experience. Lowering infrastructure costs as well as upfront investment in new equipment can help economize too. Such practices as moving from CAPEX to OPEX business models or choosing service-oriented architecture are worthwhile cost-effective initiatives. Through our use of open-standards and interoperability, NEC is able to deliver cost-saving alternatives with technologies that seamlessly integrate with existing systems and equipment to limit reinvestment. There are solutions compatible with leading property management systems as well as choices in service-based models with options to add, remove or pay-as-you-grow for added cost savings. Our award-winning server and storage units also combine high reliability with cooling technology that works to maximize power efficiency and energy-saving affordability.