Having the right infrastructure means looking beyond operational efficiency and the right delivery model. Core architecture must provide the scalability and security to meet evolving service models to ensure a secure and superior guest environment. With field-tested experience and a wide array of proven and relevant hospitality solutions, NEC is capable of delivering highly integrated and resilient infrastructure customized to financial, organizational and brand requirements.
When the right infrastructure is in place, front and back office operations become more readily available and easier to use. Fewer problems occur. Plus staff satisfaction rises, increasing the likelihood of favorable guest impressions. NEC’s hospitality management solutions can be customized for greater efficiency by integrating essential applications with business processes based on specialized roles within an organization. Compatible with most property management systems, many front and back office functions become easy to access and operate. The ability to also integrate with NEC’s messaging solutions similarly enables individualized messaging to be arranged for exceptional and personalized guest outreach.
Ensuring that staff have access to the tools that make their jobs easier allows them to work faster and more thoroughly. Enabling them to function with fewer constraints can help free up time so the focus can shift from the necessary to the most important things. Our in-building wireless devices and handsets are customizable so employees no longer need to remain in one location to respond to inquiries or to get their work done. Our mobile clients deliver single number reach and permit calls to be smoothly continued across varying locations so guest-facing personnel and site management can move freely to where they are most needed without losing touch. Being able to access information on the go also ensures the best course of action gets taken without lags in response time.
Centralized system management permits easy and convenient handling of day-to-day tasks all from a single point of entry. Full integration and connectivity between reservation center and property management systems further enhances efficiency and service levels while quality reporting enables better management oversight. NEC’s open interface solutions, management systems and service-oriented architecture can bring cost efficiency and agility to hospitality IT infrastructure. Our cloud solutions offer control, security and operational flexibility with highly converted architecture tailored to deliver quantifiable benefits all at a financially manageable and predictable operational expense and to a brand’s or property’s exacting requirements.