By merging technology with communications, hospitality organizations, regardless of size or type, can help guests better customize their stays to best suit their particular preferences. Whether making an online reservation, opting for self check-in and check-out or selecting to receive real-time amenity and service notifications, NEC has the solutions that provide easy and broad access to the services and the information that makes an individualized stay possible - ensuring a more memorable and a more satisfying guest experience.
Whether it is highly efficient call handling or attentive front office assistance, guest services that are prompt, courteous and proficient can help to cultivate guest satisfaction as well as establish, if not protect, a brand’s reputation. NEC’s advanced operator, attendant, messaging and infrastructure solutions maximize guest interaction through greater organizational agility. Whether it is skill-based call routing, intuitive access to a choice of information or architecture that reliably delivers critical applications, our suite of hospitality solutions can work to enhance customized guest oversight and management, and allow guests, as well employees, to stay seamlessly connected and informed so every encounter is a positive one.
For a truly engaging guest experience, phone-based services must extend beyond premises-based equipment. Guests today increasingly rely on their own devices when making calls or retrieving information, making secure and reliable wireless infrastructure a hospitality must. NEC’s communications solutions simplify access to services and information in the guestroom through traditional in-room phones or from anywhere through third-party applications exclusively designed for guests’ smartphones and tablets. By offering a wide choice of guestroom phones and extending the property’s communications network to guests’ mobile devices, NEC can create an environment where guests can readily make calls or retrieve information when, where or on which device they prefer.
Preset tasks and services provide the opportunity for smarter and more convenient guest experiences. From fast mobile check-in to keyless room access and automated concierge assistance, guests can self-manage their own arrangements at will. Fail-proof access to relevant information 24 hours a day, 365 days a year, saves time and allows staff to focus on more important tasks. NEC’s messaging solutions help to ensure important messages get heard. They also guarantee that such in-house amenities as room service, spa treatments and dinner reservations don’t become missed revenue opportunities through proactive and targeted outreach. Our open interface property management systems also simplify guest care by putting essential information within easy reach of employees so they can work smarter and respond quicker when guests need assistance.