Realizing operational efficiencies can potentially promote profitability and growth opportunities. Enhancing workflow effectiveness can be achieved by making staff members easier to reach and tasks simpler to prioritize and accomplish. Through greater collaboration and coordination employees can more easily contribute and become better brand ambassadors. NEC’s range of Smart Hospitality solutions work to drive employee productivity and efficiency while helping organizations to persistently operate smarter and compete more effectively to meet, if not exceed, guest expectations.
For hospitality staff who are frequently on the move, such as housekeeping, room service or airport shuttle personnel, greater accessibility can mean improved coordination. Better synchronization can positively impact productivity and ensure that staff members are where they can provide the most value. NEC’s mobility solutions gives employees the freedom to connect whenever and wherever necessary. Equally as important, they offer the ability to communicate in the simplest way possible - be it through single number reach, presence awareness or seamless uninterrupted call transfer between mobile and desktop phones. Such simplified accessibility promotes the openness and transparency needed for an adaptive and responsive environment that is able to respond to guest requests quickly.
Guests can have varying expectations and demands. But regardless, making sure that they are met pivots on the accessibility to critical front and back office applications. Ensuring the continuous availability of such processes is of vital importance. NEC’s comprehensive high availability and disaster recovery solutions help protect against hardware, software and site failures and recovers quickly should a disruption occur. By ensuring system availability, employees can focus less on troubleshooting problems or overcoming technical issues and more on creating a coordinated and attentive service-oriented property where the emphasis is on guests and the services to enrich their stay.
The ultimate aim of any hospitality venue is to create an environment or experience that makes people want to return. Data analytics can work to provide a better understanding of guests, as well as their preferences. By combining NEC analytical solutions with our award-winning facial recognition technology, employees can cater to repeat and VIP guests on a more personal level. When guest information is integrated into existing CRM and PMS systems, hotel staff can proactively greet returning individuals by name, upgrade rooms based on known partialities and even suggest special offers based on acknowledged preferences. Such capabilities can even extend across single and multi-property operations to maintain and capitalize on consistent high-level guest service.