Automotive
Your Customer Satisfaction Index (CSI) is critical to your dealership and communications is critical to achieving your CSI. Whether premises-based or in the cloud, from basic telephony to the latest advanced, productivity-enhancing unified communications solutions, NEC offers dealerships of all sizes innovative automotive solutions to help them become more efficient, responsive and productive - resulting in overall customer satisfaction index improvement.
Customer Engagement
Whether an existing or prospective customer is on the phone or in your showroom, connecting them in an expedient manner to the person that they are trying to reach is a key component to achieving customer satisfaction.
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Contact Center Solutions | Ensures calls are intelligently routed to the appropriate department or person in an expedient manner | more |
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Unified Communications Solutions | Unified communications offers a wide range of features - from presence capabilities that allow a receptionist to see who is available to take care of a customer to instant messaging that offers a quick way to communicate plus more | more |
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Mobility Solutions | Enables personnel to be available to assist customers from any location on any device | more |
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Unifed Messaging Solutions | Simplifies message management to ensure customers are responded to quickly | more |
Customer Service
Your Service Department’s CSI depends on your customers and service personnel to be able to quickly and efficiently communicate.
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UNIVERGE® Appointment Reminder | A simple, cost-effective way to communicate valuable reminders and information to customers for fewer appointment no shows, better customer satisfaction and increased revenue | more |
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Contact Center Solutions | Ensures calls are intelligently routed to the appropriate department or person in an expedient manner | more |
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Mobility Solutions | Enables personnel to be available to assist customers from any location, whether at their desk or in a service bay | more |
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Unified Communications Solutions | Offers presence capabilities that allow a receptionist to see which service person is available to immediately take care of a customer plus more | more |
Staff Productivity
Your workforce, no matter what their role is require the right tools to efficiently communicate and automate routine tasks which enable them to improve their responsiveness to customers’ needs.
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Unified Communications Solutions | Unified communications offers a wide range of features - from presence capabilities that allow a receptionist to see who is available to take care of a customer to instant messaging that offers a quick way to communicate plus more | more |
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Unified Messaging Solutions | All messages in one inbox streamlines message management and enhances staff productivity | more |
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Phones | Intuitive, modularly-designed telephones that can be tailored to each individual role to improve productivity | more |
Staff Mobility
Throughout your dealership, your staff is constantly on the move – out on the car lot, in a service bay checking on status of a vehicle, doing a test drive with a prospective customer or on the showroom floor. Having the ability to communicate from anywhere on any device is critical to providing your customers with the best service possible.
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Mobility Solutions | Enables personnel to be available to assist customers from any location, whether at their desk or in a service bay | more |
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Wireless Solutions | Provides desktop phone features from anywhere on the property | more |
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Fixed Mobile Convergence | Dual-mode enabled Smartphones give staff single-number reachability and seamless roaming between Wi-Fi and cellular networks, on and off multiple properties | more |
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Unified Communications Solutions | Allows staff to easily communicate by accessing the presence-enabled directories, contact groups and communications history from desktop PCs, mobile or desk phones | more |
Property Safety and Security
During a crisis or emergency, reliable, efficient communications are critical to protecting customers and staff.
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Enhanced 911 | E911 minimizes response times and maximizes first-responder effectiveness | more |
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Emergency Notification | Broadcast messages via telephones, wireless devices and email to keep staff informed and customers as safe as possible as events unfold | more |
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NEC Meeting Center | Emergency conferencing allows first responders and dealership managers to easily and quickly collaborate as emergencies are on-going. | more |
Network Management and Security
If your communication systems and network are down, your business shuts-down. You need to ensure that you maximize your network availability through expert planning, design, implementation, maintenance and support services.
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Network Management & Security Services | NEC experts in everything from IP Telephony and Unified Communications to remote managed services, wireless networks, and security can help you with design, IP assessments, configuration & deployment, systems integration, maintenance and support | more |