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NEC designed the National Technical Assistance Center(NTAC) to provide end-to-end technical support services and resources to its network of authorized channel partners.
NEC engineers provide technical assistant for every aspect of communications and It networks –from staging, configuring and deploying to maintaining, and upgrading—and handle a wide range of issues from troubleshooting and hardware replacement to third-tier escalation.
Normal Technical Support hours are between 8AM CST to 6PM CST.
Afterhours emergency support is handle between the hours of 6PM CST to 8AM CST.
NTAC 24 hour Support/Emergency line is (800) 852-4632.
The NTAC provides registered users with technical support information, software downloads, knowledge base and a Quick stop help-desk for general information questions.
NECCare is NECAM's comprehensive technical support program. The program includes technical support, hardware repair support email alert and remote monitoring.
Customer training support and resources can be found in the Customer support section of this website.