Build Relationships with Every Contact
UNIVERGE BLUE provides a powerful, cloud-based contact center solution with capabilities ranging from basic agent functions to premium
Your Contact Center is the front-line for customer service and satisfaction.
Don’t overlook this opportunity to build customer loyalty with anything less than a powerful, flexible solution built for today's business
needs, but ready for tomorrow’s opportunities.
INTERACTIVE VOICE RESPONSE (IVR)
AGENT SCREEN POPS
SMART AGENT WORKSPACE
REAL TIME REPORTS WITH DASHBOARD
LISTEN, BARGE, WHISPER PART OF ALL SEAT CONFIGURATIONS
OPEN REPORTING DATABASE