Contact Center Features

UNIVERGE BLUE™

UNIVERGE BLUE Contact Center Features

Build Relationships with Every Contact

UNIVERGE BLUE provides a powerful, cloud-based contact center solution with capabilities ranging from basic agent functions to premium services.

Your Contact Center is the front-line for customer service and satisfaction.
Don’t overlook this opportunity to build customer loyalty with anything less than a powerful, flexible solution built for today's business needs, but ready for tomorrow’s opportunities.

  • SKILLS-BASED ROUTING
  • OMNI CHANNEL
  • REAL-TIME MONITORING
  • HISTORICAL REPORTING
  • CRM INTEGRATION
  • DESKTOP SHARING
  • INTERACTIVE VOICE RESPONSE (IVR)
  • OUTBOUND DIALING
  • AGENT SCREEN POPS
  • SOCIAL MEDIA
  • WEB CHAT
  • SMS INTEGRATIONS
  • LOCATION INDEPENDENT
  • SIMPLIFIED PROVISIONING
  • SMART AGENT WORKSPACE
  • REAL TIME REPORTS WITH DASHBOARD
  • LISTEN, BARGE, WHISPER PART OF ALL SEAT CONFIGURATIONS
  • AGENT MINI-WALLBOARD
  • CALL BACKS–CALLER/AGENT
  • OPEN REPORTING DATABASE
  • UNIVERGE BLUE, Your Communications Partner

    With the incredible rate of technology change, capital investments in communications infrastructure is a significant risk.
    UNIVERGE BLUE takes the burden of developing, maintaining and securing your communications infrastructure to the cloud, allowing you to focus on your core business.

    Features


    UNIVERGE BLUE Voice

    UNIVERGE BLUE Mobility

    UNIVERGE BLUE Messaging

    UNIVERGE BLUE Presence

    UNIVERGE BLUE Conferencing

    UNIVERGE BLUE Contact Center

    Built by NEC

    Backed by nearly 120 years of experience, innovation and infrastructure investment.
    NEC is a trusted, global leader in communications technology.