CONTACT CENTER

UNIVERGE BLUE™ Cloud Contact Center

UNIVERGE BLUE Cloud Contact Center

Customer Engagement Starts in the Cloud

Contact center agents are a first point of contact customers have. UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels – phone, email, chat, video and voicemail. NEC brings 100+ years of communication technology experience, with the right features to jumpstart your cloud contact center today:

  • Skills-based Routing.
  • Omni-Channel.
  • Real-time Monitoring.
  • Social Media.
  • Historical Reporting.
  • CRM Integration.
  • Desktop Sharing.
  • Web Chat.
  • Interactive Voice Response (IVR)
  • Outbound Dialing
  • Agent Screen Pops
  • SMS Integrations

Multi-Tenant, Enterprise-Class Reliability

UNIVERGE BLUE is an enterprise-class, hosted contact center delivering strong multi-tenant capabilities.
Centralized Administration & Monitoring / Disaster Recovery / Multi-Tenant / Scalability up to 20,000 Agents

Reliable
High reliability is mission critical for UNIVERGE BLUE Contact Center. Software updates and maintenance are done in the blud, keeping your operations up and running. Powerful disaster recovery abilities are included for complete peace of mind.
Simple
UNIVERGE BLUE Contact Center provides high-end virtual contact center capabilities in a low cost, on-demand delivery model. A Contact Center with the ability to easily management agents in multiple locations. Each agent, no matter where they are, can quickly be set up with all the functions and features they require to perform their job - improving productivity and customer care.
Secure
Cutting-edge encryption and security protocols are built directly into UNIVERGE BLUE Contact Center. Security updates are handled in the cloud, vigorously protecting your communications infrastructure without slowing or interrupting your operations.

Private Cloud
Focus your training on customer service, not technology. UNIVERGE BLUE Contact Center’s cloud-based features operate via an easy-to-use graphical user interface (GUI).

Hybrid Cloud
UNIVERGE BLUE Contact Center provides the ability to manage and use agents in multiple locations. Easily add or reduce agents to meet seasonal spikes and business growth demands.


Public Cloud
High reliability is mission critical. Software updates and maintenance are done in the cloud, keeping your operations up and running with no downtime.

Built by NEC

Backed by nearly 120 years of experience, innovation and infrastructure investment.
NEC is a trusted, global leader in communications technology.