As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
Contact center agents are a first point of contact customers have. UNIVERGE BLUE Contact Center enables you to efficiently handle all
customer communication channels – phone, email, chat, video and voicemail. NEC brings 100+ years of communication technology experience,
with the right features to jumpstart your cloud contact center today:
Interactive Voice Response (IVR)
Agent Screen Pops
Multi-Tenant, Enterprise-Class Reliability
UNIVERGE BLUE is an enterprise-class, hosted contact center delivering strong multi-tenant capabilities.
Centralized Administration & Monitoring / Disaster Recovery / Multi-Tenant / Scalability up to 20,000 Agents
High reliability is mission critical for UNIVERGE BLUE Contact Center. Software updates and maintenance are done in the blud, keeping
your operations up and running. Powerful disaster recovery abilities are included for complete peace of mind.
UNIVERGE BLUE Contact Center provides high-end virtual contact center capabilities in a low cost, on-demand delivery model.
A Contact Center with the ability to easily management agents in multiple locations. Each agent, no matter where they are, can
quickly be set up with all the functions and features they require to perform their job - improving productivity and customer care.
Cutting-edge encryption and security protocols are built directly into UNIVERGE BLUE Contact Center.
Security updates are handled in the cloud, vigorously protecting your communications infrastructure without
slowing or interrupting your operations.
Create an efficient, highly-personalized experience with every customer interaction. Contact center agents are the first point of contact
customers have with an organization. With the right contact center solution, an organization can efficiently handle all customer
communication channels. Let your customers choose how they want to communicate. The enterprise-class UNIVERGE BLUE Contact Center will
empower your people to connect with them.
Focus your training on customer service, not technology. UNIVERGE BLUE Contact Center’s cloud-based features operate via an
easy-to-use graphical user interface (GUI).
UNIVERGE BLUE Contact Center provides the ability to manage and use agents in multiple locations. Easily add or reduce
agents to meet seasonal spikes and business growth demands.
High reliability is mission critical. Software updates and maintenance are done in the cloud, keeping your operations up and running with no downtime.
Built by NEC
Backed by nearly 120 years of experience, innovation and infrastructure investment.
NEC is a trusted, global leader in communications technology.