UC Attendant

UC Attendant

Designed to optimize business performance and boost service standards

UC Attendant

Greater Responsiveness

UC Attendant is an advanced attendant console for NEC's SV9500 and SV9300 communications platforms that provides operators instant access to vital information to improve responsiveness, accuracy and the caller experience.

The UC Attendant offers

  • Optimal call management through a customizable, intuitive user interface.
  • Presence-enabled directory that integrates with corporate directory data.
  • Skills-based directory search to quickly find the person most suitable to assist the caller.
  • A cost-effective way to increase attendant productivity.
  • On screen call control with flexible routing.
  • Access to presence-enabled directory with click to call, e-mail, short message service and instant message.
  • Optional threat recording, 911 alerts, on-call schedules, message taking and procedure management.

Industry Specific

UC Attendant also delivers customized solutions for the Healthcare and Hospitality industry.

Each solution offers a full range of features commonly used in that particular industry along with a specially-designed color-coded keyboard with hot keys that make operation faster and more intuitive. These solutions also integrate easily with applications generally used in Healthcare and Hospitality. For example, UC Attendant for Healthcare integrates with patient data from HL7 and Hospitality integrates with Newmarket® International's HotSOS (Hotel Service Optimization System).

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