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UC for Business - UCB

UC for Business - UCB

The solution for streamlined communications.

NEC's UC for Business (UCB) is a suite of applications that streamlines communications by combining all your communication tools and devices into one powerful, easy to manage solution.

With UCB, information is centralized, messages are all in one in-box, and real-time communications are easier to manage. Employees determine how and when others can reach them, which makes them more efficient and productive.

UC for Business -- Customize It to Address Specific Needs
UCB can even be customized to address specific communication requirements to enable businesses to become more efficient, responsive and productive.

 

UC for Business

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Console
Empowers phone attendants to manage calls more efficiently and professionally.

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Contact Center
Helps managers monitor agent activity and customer service delivery by phone calls, voice messages, e-mail, text, web chat and fax.

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Instant Messaging
Leverages the power of real-time communications so employees can resolve issues quickly and easily.

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Intelligent Mobility
Helps people easily connect with each other on any device from any location.

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Knowledge Worker
Lets employees consolidate the management of their phone calls and faxes with voice mail, presence and internal chat ... all from a personal computer.

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Post Call Survey
Gives customers the option of participating in a satisfaction survey at the end of a call without an agent’s knowledge or involvement.

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Presence
Provides real-time information on staff availability regardless of location. 

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