NEC Corporation of America (NEC) is a leading technology integrator that provides Solutions for Society with a special focus on safety, security and efficiency. With over 50 years of experience working with federal, state and local law enforcement agencies nationwide we are pleased to strengthen this commitment by helping state and local law enforcement agencies within the State of Texas protect their communities by enhancing their efficiency and effectiveness with our advanced and highly accurate identification matching technologies.

In addition, NEC is the MBIS solution provider for the State of Texas Department of Public Safety which includes a repository for fingerprint, palm, and facial images which can be quickly and securely searched for investigative identification and authentication purposes. The devices listed in the Texas DIR contract work seamlessly with the State's NEC system to allow local law enforcement agencies instant access to search the State's massive repository of images.

Contract DIR-CPO-5144

Contract Specifics

Products and services available under this Contract are limited to the technology categories defined in Request for Offer DIR-CPO-TMP-441 for Artificial Intelligence (AI) Products and Services. At DIR's sole discretion, Successful Respondent may incorporate changes or make additions to its product and service offerings, provided that any changes or additions must be within the scope of the RFO.

For additional information about DIR'S Contracts Program, please refer to the DIR Cooperative Contracts Program.

Product and Service Offerings

Computer Vision (CV)
CV pertains to a computer's ability to identify and process information from images, including multi-dimensional data, video, and digital images.

How to Order

Important Requirement
NEC's vendor contract number - Contract DIR-CPO-5144 - must be referenced when obtaining a quote or placing a purchase order.

Solution Warranty & Return Policies

Please contact your designated vendor sales representative for questions regarding Solution Warranty.

Contract DIR-CPO-5001 (DBITS)

NEC is pleased to offer its biometric solutions and maintenance support to Texas state and local government entities under its Texas Department of Information Resources (DIR) Deliverables - Based Information Technology Services (DBITS) contract.

For more than three decades, NEC has excelled in the delivery of fully integrated, high-availability Multimodal Biometric Identification System (MBIS) solutions for federal, state and government agencies, as well as private enterprises. With core competencies in Enterprise Resource Planning (ERP) solutions and services, the development and deployment of software for biometric and ID solutions, data center solutions and cloud and managed services, NEC provides comprehensive state-of-the-art biometric solutions that help agencies identify, authenticate and manage individuals' biometric identities.

NEC not only meets our clients demand for biometric and identification technology, but also satisfies IT managers' desire for thorough and transformative planning for enterprise-based mission critical solutions. NEC's services encompass application development, solutions maintenance and support, with a vision for technology migration and upgrades. NEC's extensive experience providing and supporting private clouds, data centers and remote managed services, with cost-efficient service-based models, are known and recognized industry-wide. In addition, NEC offers professional services that encompass subject matter expertise, knowledgeable staff, proven processes and industry-leading core biometric technologies.

For agencies that want to take advantage of the data in their disparate systems, NEC's ARS division has the technology and knowledge base to extract and categorize sequences of large unstructured datasets to recognize and analyze patterns that anticipate and predict actions or events before they occur.

Whether by strengthening national security with real-time monitoring of behavioral patterns; analyzing intelligence in order to assess, escalate and prevent public safety threats; or using predictive analytics for improved and safer travel experiences, NEC's biometric identification and recognition solutions will continue to support our mission to serve citizens and people who protect them.

For additional information about DIR'S Contracts Program, please refer to the DIR Cooperative Contracts Program.

NEC's TX DBITS Offerings

NEC can provide services and solutions for the following TX DBITS contract technology categories:

Application Development
NEC is a global technology company that provides many different types of technology and technology-based services to our government client agencies. NEC provides custom software development, commercial off-the-shelf (COTS) software, hardware and devices, and everything in between. In addition, NEC has developed a services-based digital identity platform called the "NDP" (NEC Digital Platform) whose architecture allows for the rapid development and deployment of agency specific solutions. The NDP platform is our baseline technology platform where NEC algorithms and microservices are leveraged in a rapid and reusable manner to quickly meet our clients' specific agency use cases and needs. It can be deployed and utilized as a standalone system or incorporated into an agency's ERP solution, either on-premises or in the cloud.

NEC is constantly sought out by government agencies to provide guidance, insight and ideas on what technology would best help them achieve their biometric data capture, management, and utilization goals and mission. Our large and diverse development teams listen to our clients' needs and can develop and provide solutions that meet agency specific requirements. NEC has a large portfolio of patents and biometric-matching algorithms that can be leveraged for the many use cases and needs that government agencies are trying to address.

Maintenance
NEC's product management and development teams manage the direction and quality of the products that we develop, provide and support. By continually investing in research and development, NEC can continuously provide the most contemporary biometric-based solutions available in the market today. The enhancements made to our products ensure that our client agencies remain current with technology, protect their investment and stay as efficient as possible. With the creation and deployment of our NDP (NEC Digital Platform) in the cloud, our client agencies are now afforded continual real-time software updates of our solution via our Evergreen program as well as real-time system monitoring. This ensures that they are current with the most recent version of our software and algorithms, are running the most current version of the Microsoft operating system and database software and have the processing power to adequately power them.

Support
NEC has a 24x7x365 global Biometric Operations Support Services (BOSS) center, which services our U.S. and international client base. BOSS is a SOC 2 Certified Service Organization. This certification includes service bureau operational controls with over 120 common controls for Organization and Management, Communications, Risk Management, Monitoring of Controls, Logical and Physical Access Controls, Availability, Processing Integrity, and Confidentiality.

With over 50 technical support staff dedicated and available to servicing our clients, NEC's BOSS is known industry-wide for its quality and the different levels of service offerings, which can be catered to an individual agency's specific needs. The NEC BOSS can provide four different tiers of support including initiating trouble tickets, system monitoring and triage. Tier 2 services include field support engineers dedicated to a specific client or group of clients, all of whom have specialized knowledge, skills and abilities to resolve most incidents. Tier 3 services include engineering personnel and delivery teams dedicated to escalation support, who become engaged (along with management) when normal support processes cannot resolve an incident within the required timeframe. Lastly, Tier 4 services include software developers/RD team, primarily if levels 1 through 3 cannot resolve an incident. These support services can be extended in any manner to the TX DIR clients both in Texas and nationally.

Technology Upgrade & Transformation
NEC has been at the forefront of providing government agencies an upgrade path to a next generation solution as well as transform their current processes with a new biometric solution that previously did not exist. The NDP (NEC Digital Platform) is designed with the ability to integrate with existing agency systems to reduce friction and redundant data entry, ensure the authenticity of individuals and improve the overall process and experience of both internal agency employees and the citizens they serve. All of which is done in a manner that ensures identities are authenticated, confirmed and safe guarded from identity theft.

From our earliest transformation of law enforcement agencies use of ink and paper fingerprint cards to today's capturing of digitized images of fingerprints, palms, iris and faces, and our most recent transition to the government cloud, NEC has the experience, services and technology to chart government agencies' path to the future. Our technology and expertise allow us to consult with our client agencies on where they currently stand with their current technology stack, what is available to them, and the best way to get to their desired achievable state. With the emphasis on everything digital, as well as the current issues government agencies face with validating people's identities, governments are now looking for ways to transition to digital IDs. The scenarios and use cases for digital IDs are nearly limitless and NEC is perfectly positioned to help agencies with this transition to capturing, authenticating, managing and wrapping services around digital IDs.

Migration
The majority of projects that NEC has worked on over the past 20 years has included the need to migrate agencies legacy biometric systems to NEC. This includes migration of data from one vendor solution to another, one format and file type to another, including proprietary and nonproprietary data. Additional migration services include the overall planning and management of the project, ensuring agency stakeholders from every level are educated and kept abreast of next steps, timing and requirements needed to successfully transition from their existing solution to ours.

NEC's extensive experience in converting tens of millions to hundreds of millions of unique data sets, including images and hard copy documents, is a service that NEC customers appreciate and leverage. Our deep and rich experience in data migration services allows NEC to provide a level of expertise, especially in the biometric technology space, that other vendors can not.

Enterprise Resource Planning (ERP)
NEC has extensive experience providing Enterprise Resource Planning (ERP) solutions and services. With the NDP (NEC Digital Platform) as either the hub / platform for agencies enterprise suite of systems to run on or utilized as a component of a greater ERP solution, NEC can provide the technology and professional services to provide agencies with a "single source of truth" for identifying, authenticating, and managing the identity of individuals.

As the centerpiece or complimentary technology stack, of an agency's ERP system, the NDP can be the foundation for identifying, authenticating and managing the master name files of individuals they deal with via the individuals unique biometric identifiers. Using the NDP, and industry-leading NEC biometric algorithms, agencies can now ensure the authenticity of an individual by using their unique biometric identifier as a "single source of truth" that cannot be forged.

Agencies can now drastically reduce costs and improve operational efficiencies by ensuring the authenticity of the identity of the individuals, applicants and enrollees that they manage. Providing a faster enrollment process, reducing redundant data entry and preventing fraud and identity theft are key benefits of incorporating the NDP into agencies ERP environment to achieve immediate results and continue to pay dividends well into the future.

How to Order

Important Requirement
NEC's vendor contract number (12006653377) - Contract DIR-CPO-5001 - must be referenced when obtaining a quote or placing a purchase order. Please follow these instructions when submitting a statement of work (SOW). Deliverables-Based IT Services (DBITS) | Texas Department of Information Resources

Solution Warranty & Return Policies

Please contact your designated vendor sales representative for questions regarding Solution Warranty.

Contract DIR-CPO-4907

NEC Corporation of America (NEC) is a leading technology integrator that provides Solutions for Society with a special focus on safety, security and efficiency. With over 50 years of experience working with federal, state and local law enforcement agencies nationwide we are pleased to strengthen this commitment by helping state and local law enforcement agencies within the State of Texas protect their communities by enhancing their efficiency and effectiveness with our advanced and highly accurate identification matching technologies.

In addition, NEC is the MBIS solution provider for the State of Texas Department of Public Safety which includes a repository for fingerprint, palm, and facial images which can be quickly and securely searched for investigative identification and authentication purposes. The devices listed in the Texas DIR contract work seamlessly with the State's NEC system to allow local law enforcement agencies instant access to search the State's massive repository of images.

Contract Specifics

NEC is pleased to offer its biometric solutions and maintenance support to Texas state and local government entities under its Texas Department of Information Resources (DIR) Law Enforcement, Surveillance and Security Monitoring, Emergency Preparedness and Disaster Recovery Technology Products and Services contract.

For additional information about DIR'S Contracts Program, please refer to the DIR Cooperative Contracts Program.

NEC Law Enforcement Offerings

Mobile Device: NeoScan® 45 Mobile Fingerprint Scanner & Maintenance Plan Option
Designed for public safety officer use, this mobile fingerprint collection device delivers forensic image quality for all fingerprint captures, including flats, slaps and roll to allow officers in the field to quickly and accurately identify subjects. NeoScan 45 is compliant with the FBI Image Quality Specification (IQS) Appendix F standards for FAP 45 and adheres to NIST and FBI EBTS transmission standards. Explore Further

Mobile Software: IDCheck™ Applications & Maintenance Plan Option
This identification verification software for mobile capture devices permits fingerprints, mug shots and demographic information to be securely transmitted between officers' mobile devices and the state's central AFIS or MBIS system for fast and reliable identity authentication by field personnel. Explore Further

LiveScan: SmartScan™ & Lease / Maintenance Plan Options
This multimodal (Finger, Palm, Mugshot, Iris compatible) capture system is available as ruggedized cabinet, desktop and portal models. It provides a modern and intuitive arrest booking record creation process that minimizes errors and provides the flexibility, reliability and speed that applicant and background processes require. Explore Further

Identity Verification: NeoFace® Reveal & Maintenance Plan Option
This forensic face recognition application provides the ability to identify face images - ranging from good to very poor quality - by performing a one-to-many (1:N) search or one-to-one (1:1) match against a database of any size. Explore Further

Access Management: NeoFace® Express Dual Camera Device & Maintenance Plan Option
A rapid-access 1:1 and 1:N identity authentication solution that delivers frictionless verification and identification management across a variety of situations. Capable of capturing facial images in a wide range of lighting conditions and angles, this solution continues to surpass other facial recognition systems on the market. Explore Further

How to Order

Important Requirement
NEC's vendor contract number - Contract DIR-CPO-4907 - must be referenced when obtaining a quote or placing a purchase order.

Solution Warranty & Return Policies

Please contact your designated vendor sales representative for questions regarding Solution Warranty.

Contract DIR-CPO-4704

NEC is pleased to offer its communications, collaboration, contact center and identity management solutions and maintenance and support services to Texas state and local government entities under its Texas Department of Information Resources (DIR) Hub Subcontracting Plan (HSP).

For additional information about DIR's Contracts Program, please refer to the DIR Cooperative Contracts Program.

NEC Offerings

Communications Platforms

UNIVERGE® SV9500
With the choice of a full redundancy appliance server, enterprise server, virtualized software and centralized, distributed, private and hybrid cloud infrastructure, the SV9500 supports a broad range of voice, unified messaging, voicemail and unified communications applications and services through an easy-to-use unified communications system. Explore Further

UNIVERGE® Business ConneCT
Developed for NEC's SV9000 Series communications platforms, Business ConneCT is an all-in-one employee, operator and contact center unified communications suite that adds call control, presence, voicemail, operator and directory services as well as a comprehensive omni-channel contact center to NEC's communications servers. Explore Further

Support Applications

UNIVERGE® MA4000 Management System
This web-based solution provides an agile approach to maintaining NEC communications platforms with secure anywhere, anytime access and performance wizard-based maintenance functions that simplify moves, adds and changes.

Enterprise ACD Call Routing
Distributed call routing for customized directing of calls based on call agent availability, skill set as well as call traffic for improved management and response time.

Global Navigator
Provides real-time contact center data through a visual desktop interface that can be accessed from anywhere providing customized insight into contact center agent performance and productivity through call activity tracking and reporting.

Interactive Voice Response
An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients to quickly lead a caller to the most relevant agent or resource available without the need of call agent interaction or assistance.

Controllers & Gateways
Providing interoperability, security and quality assurance required to connect all NEC enterprise communications servers with service provider networks.

NEC Meeting Center
Provides a suite of applications including audio conferencing, web collaboration, predefined dial-out conferencing and mass notification from all NEC communications platforms for real-time sharing of information and improved support services.

UNIVERGE® 3C
A complete software-based unified communications and collaboration solution that delivers a fully functional IP-PBX along with a complete set of voice features and unified communications and collaboration applications.

UNIVERGE® UM4730
By combining voice mail, automated attendant, text-to-speech and notification into a completely integrated business solution, the UM4730 provides fully integrated messaging and a user-configurable mailbox so messages are directed into one inbox that can be configured and controlled based on user preferences.

UNIVERGE® UM8700
Deployable in server-based, client-based and secure/simplified architecture, UM8700 is a suite of unified communications applications with a single administration interface for voice, speech, unified messaging and faxing while providing the convenience of message retrieval from any location using whichever device is most convenient.

Devices

Phones
A suite of highly intuitive and feature-rich desktop telephones and handset wireless phones - including accessories - that support greater responsiveness, on-site accessibility and connectivity.

Visitor Management
NEC NeoScan 45® is a mobile fingerprint collection device the delivers forensic quality images for all fingerprint captures for quick and accurate identification of individuals while NEC SmartScan™ provides a modern and intuitive record creation process that minimizes errors and provides the flexibility, reliability and speed that applicant and background processes require.

Support Services

A collection of maintenance, upgrades and licenses to support NEC unified messaging solutions.

How to Order

Important Requirement
NEC's vendor contract number - Contract DIR-CPO-4704 - must be referenced when obtaining a quote or placing a purchase order.

Solution Warranty & Return Policies

Please contact your designated vendor sales representative for questions regarding Solution Warranty.