Swift and efficient handling of high call volumes by healthcare providers contributes to providing an
enhanced patient experience through personalized interactions and reduced wait time. The ability to
direct inquiries based upon criteria and rules allows calls to be distributed to personnel that are available
and have the skills to respond to questions. Often patients have similar inquiries which can be handled
with automated systems to reduce queue wait times. NEC's contact center and attendant solutions work to
deliver highly attentive front line support.
Support Remote Patient Care
Extending patient care is achievable with such long-distance services as telediagnosis, telemonitoring,
self-monitoring and e-prescriptions. NEC's video conferencing solutions also help expand facility
services to offsite and remote locations so dispersed team members can connect more seamlessly. In
addition to promoting knowledge sharing and information in real time, video communications can help reduce
travel costs, increase productivity, promote faster decision making, build value-based service models and
increased care collaboration. Before video conferencing is used within a healthcare setting, checking
compliance with HIPAA requirements is of vital importance to avoid potential violations.
Promote Patient Wellbeing
Healthcare facilities can become overwhelmed trying to deliver care to patients with many alerts, messages,
calls, notifications and other distracting communications. NEC's unified messaging solutions help to ensure that
the right information, alerts and messages are only sent to the assigned personnel to reduce alarm fatigue
and help create environments where patients are delivered focused care without distraction.