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Agent Anywhere Features

Since Agent Anywhere is the ability to have agents located anywhere within an FCCS network, the feature set of this application is the same as the features provided at the main site where the CallCenterWorX-Enterprise (I) application is located. They include:

  • Abandoned call search
  • ACD call
  • Agent personal queue
  • Alternate night CCV
  • Analog ACD Position
  • Announcements
  • Assistance - ACD agent
  • Automatic answer
  • Auto work mode for PBX calls
  • Availability - ACD position
  • Bad Call Notification
  • Break mode (9)
  • Call control vectors
  • Call distribution to agents
  • Call forwarding - split
  • Call recover
  • Call transfer to split queue
  • Call waiting indication
  • Call waiting lamp with chime
  • Calling party identification
  • Connection display
  • Delay Announcements
  • Do not disturb - split
  • Emergency monitor
  • Emergency Recording
  • Flexible ID codes
  • Holidays scheduling
  • Hot split
  • Infolink data messages
  • Jack Status Recognition
  • Language default
  • Logon / logoff
  • Logoff warning
  • Monitoring - ACD supervisor
  • Monitor me
  • Multiple customer groups
  • Multiple supervisors
  • Multi-split agent (32)
  • Night service - ACD
  • Non-ACD call
  • Operator selection
  • Overflow Outside
  • Personal emergency and assist
  • Pilot numbers
  • Priority queuing
  • Queuing - ACD
  • Release - ACD position
  • Ring delay
  • Splits
  • Split display - ACD position
  • Split selection
  • Stranded call routing
  • Tally count
  • Tally-oh codes
  • Tally required
  • Time of day/ week routing
  • Trunk trouble report - MIS
  • Variable Queuing
  • Volume control (ACD headset)
  • Work mode (99)
  • Work mode time limit
  • Week Schedules
  • Zip tone
 
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