Close Window

If you wish to PRINT this page, either right click and select the Print option (if your browser supports this option), or press Control + P (Windows) or Command + P (Macintosh) to open the print dialog box.


UC FOR ENTERPRISE INTERACTIVE VOICE RESPONSE (QUEWORX®) REQUIREMENTS

Minimum Software Only Server Requirements - refer to UC Release Notes, Points Calculator, or MQ7 UC Points Calculator.

NOTE: The UCE IVR software no longer includes the PCI-E dialogic boards.

PBX Requirements:

All software on all servers must be within one version of current release.

System

Requirements

Business:

UNIVERGE® SV8300/SV9300 Communications Server
TCP/IP Required
UCE Automatic Call Distribution (CCWX-ACD)

Enterprise:

UNIVERGE SV8500/SV9500 Communications Server
TCP/IP Required
UCE Automatic Call Distribution (CCWX-ACD) or CCWX-E IACD*

*PBX and ACD revisions must be within 1 revision-level of current release

Specifications:

Available configurations for UCE ACD(CallCenterWorX®-Business) and (CallCenterWorX-Enterprise) are:

Ports:

Analog

8-96*

Digital

24-96*

IP

4-200**

Server:

* Must be able to support the PCI-E dialogic (full height/full length) boards
** PBX SIP IP Ports required; not included

 
Close Window