Close Window

If you wish to PRINT this page, either right click and select the Print option (if your browser supports this option), or press Control + P (Windows) or Command + P (Macintosh) to open the print dialog box.


UNIVERGE® SV8100 ACD SPECIFICATIONS

Agent Station types

UNIVERGE DT300 Series
UNIVERGE DT700 Series
SP310 Softphone
Analog single-line terminals

Agents: 512
Agent/Client Real-time
Desktop Client Interfaces:
512
ACD Groups: 64
Supervisors: 64
System Supervisor: 1
Wallboard: 1, 2 or 3-line
Delay Announcements
Per Group:
Per System:
Per Standard Messages:
 
2
100
100
ACD MIS Monitor: 16
Queue Depth: 200
Available Reports: Agent Performance Summary
Abandoned Calls
Agent Traffic by Hour
Abandoned Calls by Hour
Agent Call Summary
Abandoned Calls by Day
Agent Login/Rest Timeline
Group Service Level
Group Call Summary
Group Service Level by Hour
Group Call Summary by Hour
Group Service Level by Day
Group Call Summary by Day
Call Detail by Queue
Group Call Traffic
Individual Call Detail
Group Call Traffic by Day
Calls Dialed out of Queue
Group Call Traffic by Hour
Calls Overflowed out of Queue
Calls Overflowed into Queue
Available Graphs: Queue Monitor Graph
Queue Summary Graph
Queue Performance Graph
Queue Summary by Hour Graph
Available Tables: Agent State
Agent Summary
Queue Monitor
Queue Summary
Call Center Monitor
Call Center Summary
 
Close Window