Remote Management Options
To satisfy the requirements of our customers in the best way possible, we offer the flexibility of three service levels in remote management.
Designed for an enterprise that has skilled resources and bandwidth to perform all troubleshooting of events, as well as the necessary
moves, adds and changes, but want to augment their capabilities by taking advantage of the best-in-class tools, notifications and reports
provided by NEC and its web portal.
Designed for an enterprise that has the skilled resources to perform the moves, adds and changes, but lack the time to perform remote
troubleshooting and resolution and want to augment their operations with NEC's proactive monitors, remote troubleshooting, remote resolutions and
dispatch capabilities when onsite attention is required.
Designed for an enterprise that has have the skills or the time to perform remote troubleshooting and resolution, nor do they handle moves,
adds and changes and need to extend their IT capabilities by utilizing NEC's remote expertise, tools and processes - as well as enjoying
the potential savings the managed services can offer.