As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
Providing exemplary customer experiences with a feature-rich on-prem omnichannel contact center solution
NEC and T-Metrics' strategic go-to-market alliance combines industry-leading technologies providing NEC customers maximum control over the ability to deliver seamless
contact center experiences within a highly responsive omnichannel on-premises business model.
By integrating T-Metrics' CX-2023 contact center solution with NEC's UNIVERGE SV9500 communications platform, organizations can take control of their contact center with
a broad set of advanced communications tools and capabilities. Access to NEC's UIP solution allows related workflows to be dynamically designed and implemented for highly
adaptive and responsive call center development and management. It's a ideal solution for customers who aren't ready for the cloud but are still looking to elevate
their customer services within an omnichannel on-premises environment. This on-prem experience can then be transferred to the cloud if or
when the time comes, delivering a potential roadmap for cloud migration.
Being that CX-2025 is FedRAMP and StateRAMP authorized, users within the government and enterprise sectors can be certain of a highly secure contact center
solution that adheres to the rigorous assessment and strict security controls set by both programs.
T-Metrics is a world-class provider of next generation omnichannel contact centers and operator systems. With the ability to leverage existing UC infrastructure, migrate
between consumption models (premise, hybrid, cloud native) cost effectively, eliminate cloud lock-in and onboard within days/weeks enables T-Metrics to deliver the
lowest TCO in the industry.
Let us show you how to seamlessly modernize to a responsive on-prem contact center complete with cloud potential