NEC Corporation of America

Better Control, Insight
& Results

Made possible with the power of AI

Explore What's Achievable

Don't Just Meet Customer Expectations

When seeking assistance, customers want more than a voice on the end of the line. They want fast, appropriate and attentive support conveniently delivered.

With NEC UNIVERGE BLUE® ENGAGE cloud contact center services, your customer call center experiences become effortlessly exceptional.

  • Synchronized call routing ensures direct and suitable handling
  • Interactive voice response wizards and prompts support self-managed servicing
  • Multi-channel connectivity guarantees optimum accessibility and responsiveness
  • Sentiment tagging and keyword/phrase search increase customer understanding
  • Broad, intuitive access to vital information and resources promote attentive and useful agent support
  • Call monitoring identifies service gaps and training needs

These are just some of the advantages UNIVERGE BLUE ENGAGE can deliver.

Make every customer experience a satisfying one.

Learn how

Clearing The Way For Convenient Travel

With airport traffic expected to surge this summer
explore how NEC is changing the travel experience with a complete Digital ID management platform


From reservation...


to destination...


and beyond...

NEC - Who We Are

Providing innovative solutions - Transforming ideas into reality
Promoting safety, security, fairness and efficiency