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NEC and AudioCodes Collaborate to Provide Monitoring and Analytics Solution

Integration of NEC's MasterScope with AudioCodes’ One Voice Operations Center delivers holistic voice and data monitoring, analytics and root cause analysis for enterprises, contact centers and service providers

Hilversum (NL), Dallas (USA), Lod (Israel) - November 4, 2019 - NEC, global leader in Enterprise Communications & IT solutions, and AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that they are collaborating in providing a comprehensive voice and data layer network monitoring and analytics solution.

The joint solution is facilitated through integration of the AudioCodes One Voice Operations Center (OVOC) and NEC's MasterScope and is designed to help enterprises, contact centers and service providers simplify voice network operations, improve user experiences and reduce downtime. Both companies will sell the joint solution to their customers around the world.

OVOC and MasterScope combined
The combination of OVOC and MasterScope enables customers to monitor and analyze voice and data layers via a single view. Customers can corroborate statistics from different network layers to ensure accurate troubleshooting and root cause analysis. Current and historical call data can be viewed along with the underlying data layer information with just a few clicks, offering intelligent insights into network trends and performance that can assist in network planning and design.

MasterScope is NEC's integrated operations management software brand that leverages the expertise and advanced technologies developed by NEC over many years. NEC delivers more than 3,000 MasterScope systems to customers annually. MasterScope provides end-to-end support for systems encompassing ICT infrastructure to applications, and meets our customers' needs for easy-to-operate products. This SNMP-based network management system improves the efficiency of multi-vendor networks and reduces management costs, including Configuration Management, Fault Management, Performance Management and Advanced Functions.

AudioCodes One Voice Operations Center (OVOC) is a holistic life-cycle FCAPS (fault, configuration, accounting, performance and security) management and voice network design solution that combines management of voice network devices and quality of experience monitoring into a single, intuitive web-based application. OVOC enables administrators to adopt a holistic approach to network lifecycle management by simplifying everyday tasks and assisting in the troubleshooting process from detection to correction. Through the collaboration with NEC, OVOC is now able to monitor a variety of NEC network devices.

Comprehensive voice network monitoring
"Integration of AudioCodes One Voice Operation Center with our MasterScope network analytics solution is an important development for voice network managers," said Ram Menghani, Senior Vice President, NEC Enterprise Communications Technologies, Inc. "We are confident that the combination of our two companies’ market-leading technologies and decades of field expertise will help organizations improve the quality and availability of their voice services."

"We are delighted to be collaborating with NEC to deliver a comprehensive voice network monitoring solution," said Nimrode Borovsky, VP and GM, Enterprise at AudioCodes. "The simplicity and efficiency offered by our joint solution ensure streamlined operations and accurate troubleshooting for enterprises, contact centers and service providers as they transition to IP-based voice networks."

About NEC Enterprise Solutions
NEC Enterprise Solutions provides IT & Communications solutions to small, medium and large enterprises in both the private and public sectors. Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies and enable real-time, collaborative working, increased productivity and customer satisfaction. Our servers, storage solutions, software and virtualized workstations enable businesses to maximize operational efficiency, performance and profitability.

NEC Enterprise Solutions serves its customers across EMEA (Europe, Middle East & Africa) through a network of direct sales organizations, business partners and value-added resellers.

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About NEC Corporation of America
NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers' priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. We deliver one of the industry's strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions that unleash customers' productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology, and leverages a robust partner ecosystem to solve today's most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25 billion in revenues.

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About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world. For more information on AudioCodes, visit

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