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T-Metrics' new authorization provides NEC customers with the highest level of federal, state, and local approved security standards

IRVING, TX – June 20, 2023 - NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, and networking solutions, congratulates T-Metrics, NEC's newest partner in next-generation, omnichannel contact center systems, on receiving an Authorization to Operate (ATO) from the Federal Risk and Authorization Management Program (FedRAMP) and State Risk and Authorization Management Program (StateRAMP) Authorized status. This significant achievement allows federal, state and local government agencies to utilize T-Metrics' cloud-based, advanced contact center solution, meeting the highest level of security as identified by the federal government and StateRAMP's governance committees.

In January 2023, NEC announced its partnership with T-Metrics, integrating T-Metrics' contact center solution with NEC's UNIVERGE SV9500 communications platform, allowing customers to adopt a full-featured, premise managed, omnichannel contact center solution. With T-Metrics' new FedRAMP and StateRAMP authorization, NEC customers will have the added benefit of rigorous security standards both on-premises and in the cloud as set for federal, state and local government agencies.

"While our alliance with T-Metrics was based significantly on our common goal of providing the best in omnichannel contact center solutions, our primary focus is always security," said Marc Hebner, Senior Vice President, Enterprise Sales, NEC. "This is an enormous accomplishment for T-Metrics and as a new partner, we are energized for the road ahead and look forward to the added confidence both authorizations will bring our customers."

FedRAMP and StateRAMP provides significant benefits to customers, including but not limited to:

  • Enabling government agencies to transition from voice-only, premise-based contact centers to an omnichannel experience (hybrid or cloud-based)
  • Continuous monitoring and notification of new and emerging security threats as identified by FedRAMP
  • Improved cybersecurity practices as supported by StateRAMP
  • Increased contact center cost-efficiency and scalability

"The rigorous approach of the FedRAMP and StateRAMP authorization process has not only reaffirmed confidence in our contact center solution and has marked a new era of opportunity for our partners and customers," said Arthur Pravato, CEO of T-Metrics. "As one of the only omnichannel contact centers having achieved FedRAMP status and our new StateRAMP Authorized status, we're excited to see how our partners like NEC use this opportunity to help advance customers into modern, innovative communication systems."

For more information about FedRAMP and StateRAMP, please visit and

About NEC Corporation of America
NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated solutions for society that are aligned with our customers’ priorities to create new value for people, businesses, and society, with a special focus on safety, security, and efficiency. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology and leverages a robust partner ecosystem to solve today’s most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues.

About T-Metrics, Inc.
T-Metrics is a world-class provider of next-generation omnichannel contact centers and operator systems. Its ability to leverage existing UC infrastructure, migrate seamlessly between premises and cloud models, and eliminate cloud lock-in makes T-Metrics one of the most versatile companies to partner with in the industry. Learn more about T-Metrics at

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