A suite of applications for recording, 360° quality management and analytical understanding
NEC's Workforce Optimization and Recording from dysAnalytics®, known as dysAnalytics Encore, goes beyond the basics by delivering greater
Integration software captures conversations along with desktop activity that occurs during a telephone call and stores the information into libraries that can be further segmented into playlists for quick retrieval and review.
With dvsAnalytics Encore's innovative analytics features, organizations and assigned personnel gain access to intuitive recording
libraries, customizable search playlists and call and screen recordings.
By turning unstructured, unsearchable voice communications into structured, searchable data, organizations gain valuable insight into interactions. Encore can even be applied to monitor core initiatives that are phoned in, such as: