UC For Enterprise Contact Center

Extended capabilities for high-traffic contact centers

UC For Enterprise Contact Center

Expanded Reach

UC For Enterprise (UCE) Contact Center helps contact center agents more efficiently manage all forms of customer interaction with full set of unified communications tools and contact center features.

Designed specifically for NEC's UNIVERGE® SV9300 and SV9500 communications platforms, UCE Contact Center is exceedingly modular with the ability to expand based on agent population and scalable with the option to start with a few basic features and add more advanced ones as needed.

Highly Adaptive


UCE can bring greater productivity to either a large single site or up to 50 sites networked via NEC's Common Channel Inter-Office Signaling.
It supports up to 2,000 agents at a single site and up to 2,500 agents at between 2-50 sites with MultiNode and/or Network ACD.


UCE Contact Center offers

  • Shorter response time.
  • Fewer abandoned calls.
  • Lower operating costs.
  • Increased revenues.
  • More first call resolutions.
  • Higher customer satisfaction.

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How can UCE transform your call center practices?

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