As an Information and Communications Technology (ICT) leader with 120 years of expertise, NEC has leveraged its adaptive solutions to enable individuals and enterprises across a wide spectrum of industries to achieve more flexible, secure and responsive work environments.
As an Information and Communications Technology (ICT) leader for 120 years, NEC enables new approaches to how Communications and IT services are delivered and managed through its field-tested expertise.
Combining innovative capability with a rich Communications and IT portfolio, NEC has provided individuals and enterprises with solutions that cover and enable the full spectrum of business processes for new and improved ways of conducting business.
Helping to provide highly responsive front line customer service
Customer Care
Contact centers play a crucial role in how organizations attract and retain customers.
Regardless of how they are structured - formal or informal, inbound, outbound, multimedia or blended - the principle objective remains the
same: To enhance customer satisfaction and foster customer loyalty through attentive service.
Whether on the front lines responding to customer inquiries or measuring the success factor of call center activity
NEC offers the products and services that can elevate the call center customer experience.
Our Contact Center Portfolio
Basic Functionality - Starting At 5 Agents With Optional Unified Communications
UNIVERGE® Business ConneCT
All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms
UNIVERGE® SV9100 Contact Center
Handles high call volume with a minimum number of resources for enhanced productivity and improved customer service
UNIVERGE BLUE® ENGAGE
A highly customizable cloud-based contact center solution
Workforce Optimization
A comprehensive suite of applications to effectively manage and analyze call center productivity
Informal Functionality - Rich Contact Center Features With Full Unified Communications
UNIVERGE® Business ConneCT
All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms
TeamQ For UNIVERGE® UM8700
An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers
UNIVERGE BLUE® ENGAGE
A highly customizable cloud-based contact center solution
Workforce Optimization
A comprehensive suite of applications to effectively manage and analyze call center productivity
Formal Functionality - For up to 2,000 Agents With Multimedia Requirements
UNIVERGE® Business ConneCT
All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms
UNIVERGE BLUE® ENGAGE
A highly customizable cloud-based contact center solution
Workforce Optimization
A comprehensive suite of applications to effectively manage and analyze call center productivity
Core Deliverables
Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including:
Tailored Experiences
For greater customer satisfaction.
With our award-winning communications solutions, our customers are able to empower agents and contact center managers with feature-rich
technology that simplifies interactions by enabling connectivity without lags in productivity, responsiveness or teamwork.
Our dependability is reflected in our ability to build long-term relationships and by aligning our solutions with strategic business
objectives and deliver results that make workplace productivity simpler, safer and better.