Contact Center


Contact Center

Helping to provide highly responsive front line customer service

Contact Center

Customer Care

Contact centers play a crucial role in how organizations attract and retain customers.
Regardless of how they are structured - formal or informal, inbound, outbound, multimedia or blended - the principle objective remains the same: To enhance customer satisfaction and foster customer loyalty through attentive service.

Whether on the front lines responding to customer inquiries or measuring the success factor of call center activity
NEC offers the products and services that can elevate the call center customer experience.

Our Contact Center Portfolio

Basic Functionality - Starting At 5 Agents With Optional Unified Communications

UNIVERGE® Business ConneCT

UNIVERGE® Business ConneCT

All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms
UNIVERGE® SV9100 Contact Center

UNIVERGE® SV9100 Contact Center

Handles high call volume with a minimum number of resources for enhanced productivity and improved customer service

UNIVERGE BLUE® ENGAGE

UNIVERGE BLUE® ENGAGE

A highly customizable cloud-based contact center solution
Workforce Optimization

Workforce Optimization

A comprehensive suite of applications to effectively manage and analyze call center productivity

Informal Functionality - Rich Contact Center Features With Full Unified Communications

UNIVERGE® Business ConneCT

UNIVERGE® Business ConneCT

All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms
TeamQ For UNIVERGE® UM8700

TeamQ For UNIVERGE® UM8700

An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers

UNIVERGE BLUE® ENGAGE

UNIVERGE BLUE® ENGAGE

A highly customizable cloud-based contact center solution
Workforce Optimization

Workforce Optimization

A comprehensive suite of applications to effectively manage and analyze call center productivity

Formal Functionality - For up to 2,000 Agents With Multimedia Requirements

UNIVERGE® Business ConneCT

UNIVERGE® Business ConneCT

All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms
UNIVERGE BLUE® ENGAGE

UNIVERGE BLUE® ENGAGE

A highly customizable cloud-based contact center solution
Workforce Optimization

Workforce Optimization

A comprehensive suite of applications to effectively manage and analyze call center productivity

Core Deliverables

Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including:


Tailored Experiences
For greater customer satisfaction.

Monitor Efficiency
Measure agent performance.

Improve Oversight
Increase management effectiveness.

Customer Building
Foster customer loyalty.

Why NEC For Contact Center Solutions

With our award-winning communications solutions, our customers are able to empower agents and contact center managers with feature-rich technology that simplifies interactions by enabling connectivity without lags in productivity, responsiveness or teamwork.

Our dependability is reflected in our ability to build long-term relationships and by aligning our solutions with strategic business objectives and deliver results that make workplace productivity simpler, safer and better.

Questions?

How can we help improve your customer experience?

Let's Talk

Questions?
Contact Us