Contact Center | NEC Corporation of America

Contact Center

Helping to provide highly responsive frontline customer service

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Customer Care

Contact centers play a crucial role in how organizations attract and retain customers. Regardless of how they are structured - formal or informal, inbound, outbound, multimedia or blended - the principle objective remains the same: To enhance customer satisfaction and foster customer loyalty through attentive service.

Whether on the front lines responding to customer inquiries or measuring the success factor of call center activity NEC offers the products and services that can elevate the call center customer experience.

Improved Interactions

Our Contact Center Portfolio


Omnichannel Contact Center

Modernize to an on-prem full-featured omnichannel contact center experience ... with a path to the cloud when the time is right.


UNIVERGE® Business ConneCT

All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms


UNIVERGE® SV9100 Contact Center

Able to handle high call volume with minimum number of resources for greater productivity and more responsive customer service.



Improves the handling and oversight of communications through a range of cloud-based agent and supervisor contact center services.


Workforce Optimization

A comprehensive suite of applications to effectively manage and analyze call center productivity.


TeamQ For UNIVERGE® UM8700

An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers.

Why NEC For Contact Center Solutions

With our award-winning communications and collaboration solutions, our customers are able to empower agents and contact center managers with feature-rich options that simplifies interactions by enabling connectivity without lags in productivity, responsiveness or teamwork.

Our dependability is reflected in our ability to align our contact center solutions with strategic business objectives, delivering results that make customer support simpler and better.

With NEC Analytics

Core Deliverables

Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including:

Tailored Experiences

Tailored Experiences

For greater customer satisfaction

Monitor Efficiency

Overall Effectiveness

Measuring agent responsiveness

Improve Oversight

Improved Oversight

Greater managerial insight

Customer Building

Customer Retention

Building of customer loyalty

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