Contact Center
Helping to provide highly responsive frontline customer service
Customer Care
Contact centers play a crucial role in how organizations attract and retain customers. Regardless of how they are structured - formal or informal, inbound, outbound, multimedia or blended - the principle objective remains the same: To enhance customer satisfaction and foster customer loyalty through attentive service.
Whether on the front lines responding to customer inquiries or measuring the success factor of call center activity NEC offers the products and services that can elevate the call center customer experience.
Our Contact Center Portfolio
Omnichannel Contact Center
Modernize to an on-prem full-featured omnichannel contact center experience ... with a path to the cloud when the time is right.
UNIVERGE® Business ConneCT
All-in-one employee, operator and contact center unified communications suite for NEC's UNIVERGE 3C™ and SV9000 Series platforms
UNIVERGE® SV9100 Contact Center
Able to handle high call volume with minimum number of resources for greater productivity and more responsive customer service.
UNIVERGE BLUE® ENGAGE
Improves the handling and oversight of communications through a range of cloud-based agent and supervisor contact center services.
Workforce Optimization
A comprehensive suite of applications to effectively manage and analyze call center productivity.
TeamQ For UNIVERGE® UM8700
An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers.
Why NEC For Contact Center Solutions
With our award-winning communications and collaboration solutions, our customers are able to empower agents and contact center managers with feature-rich options that simplifies interactions by enabling connectivity without lags in productivity, responsiveness or teamwork.
Our dependability is reflected in our ability to align our contact center solutions with strategic business objectives, delivering results that make customer support simpler and better.
Core Deliverables
Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including:
Tailored Experiences
For greater customer satisfaction
Overall Effectiveness
Measuring agent responsiveness
Improved Oversight
Greater managerial insight
Customer Retention
Building of customer loyalty
