UNIVERGE® SV9100 Contact Center

UNIVERGE® SV9100 Contact Center

Intelligent call routing for increased customer responsiveness

UNIVERGE® SV9100 Contact Center

Maximal Efficiency

Designed specifically to work on NEC's UNIVERGE SV9100 communications platform, this Contact Center solution seamlessly integrates a voice processing system with a communications system to deliver a complete communications ecosystem.

High call volume can be handled with a minimum number of resources to improve customer service and agent productivity by intelligently routing calls based upon custom criteria.

Customer Attentiveness

With the ability to direct calls based on company-set criteria, customer service and agent operations become more transparent with such routing capabilities as:

The inbound line on which a call is received.

The line that has the longest idle.

The time of day that a call is received.

Additional features:

  • Reduction in caller hold time by distributing call volume evenly among employees.
  • Callers have the option of either immediately leaving a message for agent callback, holding for an agent or dialing another extension, contact center group or voicemail box.
  • Queue announcements that encourage callers to remain on the line.
  • Provide customers the choice that best fits their needs to help reduce the number of lost calls and optimize staffing.
  • PC-based supervisor report features which can be used for agent scheduling, business analysis and improvement in scheduling efficiency.
  • Reporting package that offers an easy-to-use PC interface for compiling, analyzing and managing information.
  • Seamless integration with UC Suite which enables users to login as an agent and view real-time queue statistics plus monitor contact center stats of other agents.


How can the UNIVERGE SV9100 Contact Center elevate response time?

Let's Talk


Delve Deeper

Explore NEC's
Contact Center Solutions further

View Now

Finance This Product

Flexible financing
from NEC Financial Services

Get Started