TeamQ™ For UNIVERGE® UM8700

TeamQ™ For

An informal contact center solution for up to 250 agents

TeamQ For UNIVERGE® UM8700

Mass Manageability

TeamQ is an easy, cost effective way to provide accessibility to vital call center capabilities
that company representatives need to manage their calls.

Supporting up to 250 agents, the TeamQ empowers workers to actually have control over their calls and workflows by allowing them to respond even if remote and mobile. Calls can be delivered to any device including desk phones, mobile and softphones so customer responsiveness can remain a constant priority.

Varied Compatibility

TeamQ is a simple, easy add-on to your UNIVERGE UM8700.

Plus TeamQ not only works on all NEC UNIVERGE platforms, but on other vendor platforms as well.
And there is no ACD or CTI connection required on the phone system - making it a cost-effective and easy-to-install call center solution.

With TeamQ, contact center agent can:

  • View all calls in the queue.
  • Decide which call to pull first.
  • Indicate when the call is done.
  • Reserve a call.
  • Redirect a call.
  • Decide when they are ready to take their next call.


How can TeamQ increase caller response time?

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